Thread Starter
Keryn
(@b-summers)
Further troubleshooting …
These post template settings seem to work to get the featured images to show:
https://snipboard.io/iFPnv0.jpg
but these settings do not (which are the settings I want):
https://snipboard.io/p9scG1.jpg
Interesting to note that when I try the settings that “work” to show the featured image, it completely ignores my custom layout settings for 5 columns. Really not sure what’s going on here.
Hey Keryn
This all sounds very strange! I haven’t heard/seen these issues before.
A few questions if you don’t mind:
1. Can you tell me, did they occur since a particular update, or are you setting up the plugin for the first time?
2. Would you be able to enable WP_DEBUG and WP_DEBUG_LOG and see if there are any errors being thrown?
3. If I was to guess, this could be a plugin / theme conflict, so I would suggest disabling them as a test to see if the issue goes a way (so we know where to look next) – would you be able to do that on a staging / dev site?
Failing all the above, the next step would be to take a direct look at your setup and do some digging.
Best
– Ross
** I saw you mention it works on staging – what happens if you copy over live “as is”, to another environment (is the issue still present)?
Thread Starter
Keryn
(@b-summers)
Ross,
1. No update per se. We’ve been working on a number of new features on the staging site and they wanted to push this particular one live, so I basically manually moved everything over we needed (because the two sites aren’t synced enough to push). So the plugin would have been setup for the first time on live. I tried both exporting/importing the settings and also creating from scratch. Neither worked.
2. Some errors, but errors are mirrored on staging/live. There’s one additional caching drop-in plugin on live coming from the host.
3. The plugins/theme are the same as the staging site so there shouldn’t be an issue there if the staging site is working.
4. I can try this but the site is like 20GB and I’m not sure we have room on the account for a 3rd iteration of it.
Did you want to have a look or should I try scrapping custom layouts plugin altogether and starting over? Does your plugin remove all DB entries on deletion?
Thanks,
Keryn
Hey Keryn
Thanks for your replies.
I see you are using S&F pro, would you be able to contact support and mark for my attention?
Then I’d be able to get your logins and take a look around the site for any issues.
Regarding the uninstall, I’ll have to double check, I don’t think it has uninstall processes right now… However at this stage the issues you mention don’t seem related to how the layout is saved / stored.. I could be wrong though…
Thanks
– Ross
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This reply was modified 6 months, 3 weeks ago by
Code Amp.
Thread Starter
Keryn
(@b-summers)
Ross,
Just to clarify you want me to submit a support ticket at S&F Pro and inside that ticket say to contact you specifically? Versus making a support request for the Custom Layouts Plugin?
If so I’ll get that setup, just wanted to make sure.
Cheers and thanks in advance,
Keryn
Hey Keryn
Yeah, via S&F pro support we can actually get access to your site 🙂
Here, we’re not able/allowed to do that kind of stuff…
Both plugins are made by the same team 💪
Best
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This reply was modified 6 months, 3 weeks ago by Code Amp.
Thread Starter
Keryn
(@b-summers)
Ross,
It has been done! Thank you thus far and I hope you have a good weekend.
Cheers,
Keryn
Hey Keryn
Just doing a spring clean of these forums and will close this for now as it’s over a month old.
Let me know if the issue still persists (and re-open) + if there are any other angles to look at.
Thanks
Hi Ross,
I just want to start by saying THANK YOU for developing search and filter pro at such a reasonable price and for developing Custom Layout at no extra cost. Not all heros wear capes! I am having a similar issue to Keryn and was just wondering if a solution was ever found.
Thanks!
Ben
Thread Starter
Keryn
(@b-summers)
@ejobsuk from what I recall during my troubleshooting turning OFF the Jetpack plugin fixed the issue. For whatever reason getting the license for S&F hooked up was not working properly. I turned off Jetpack to connect the S&F license correctly, then cleared all caches etc. and turned Jetpack on afterwards and I believe that solved my issue.
Why it was happening I have no idea.
