Featured images not saving

  • Resolved soultga1

    (@soultga1)


    5 years, 5 months ago

    I’ve used your excellent plugin for several years, but am having some issues just now.

    On my sites, each listing (such as https://www.propertyandbuildingdirectory.co.uk/business-directory-listings/f-smith-son-croydon-ltd/) usually has a screenshot image set as the listing thumbnail, and a second image (usually a logo) set as the featured image, which is the image that appears when searching the site. Lately, however, every time I try to save the featured image it is refusing to do so, and is insisting on displaying the thumbnail as the featured image instead. Any ideas what’s going on?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Business Directory Plugin

    (@businessdirectoryplugin)

    5 years, 4 months ago

    Hi @soultga1,

    Sorry that you ran into issues here!

    Can you tell me a bit more?
    – What version of WP are you running here?
    – What exact version of BD? (number, please)
    – Have you tried a conflict test yet? Here is an article about how to test for theme and plugin conflicts with Business Directory, which may help pinpoint the issue: http://businessdirectoryplugin.com/support-forum/faq/how-to-check-for-plugin-and-theme-conflicts-with-bd/

    Report back on that and we’ll take it from there!

    Thread Starter soultga1

    (@soultga1)

    5 years, 4 months ago

    Thank you for the quick response!

    I am using what I believe are the latest versions of both WP (4.9.8) and BD (5.3.4).

    I’ve done the conflict test, and the same error occurs with plugins turned off or with the 2017 theme.

    I’ve been using BD for ages without any issue, so I’m flummoxed at why this issue has suddenly started!

    To clarify, the process I am doing within the listing editor is:

    – Remove featured image (if one is there already)
    – Set featured image, and select the image I want; it displays correctly under the “Featured image” header in the editor
    – Click “Update” to apply the change
    – The featured image I selected is no longer showing in the editor, and is replaced by the thumbnail one again 🙁

    Hope that makes sense!

    And just to add, listings that were already created before this issue began happening still display my chosen featured image within the WP editor and when a user searches my site. All good!

    However, if I then edit one of these existing listings and save it again, the featured image is overridden by the thumbnail pic, just like with the new listings.

    Has a recent update to BD done something where it is no longer possible to set a featured image separate from the BD thumbnail?

    • This reply was modified 5 years, 4 months ago by soultga1.
    Plugin Author Business Directory Plugin

    (@businessdirectoryplugin)

    5 years, 4 months ago

    Hi @soultga1,

    Well, nothing comes to mind off hand on the recent patches we’ve shipped…

    I think we need to dig more deeply. Can you please contact us here with a link to the forum thread: http://businessdirectoryplugin.com/contact/

    Thread Starter soultga1

    (@soultga1)

    5 years, 4 months ago

    Thank you! Have done that now. Graham

    akaye

    (@akaye)

    5 years, 4 months ago

    We’re experiencing the exact same issue, Graham.

    Were you able to get this resolved? Any tips?

    Thank you,
    Adam

    akaye

    (@akaye)

    5 years, 4 months ago

    I believe I’ve resolved the issue, thanks to this post – https://wordpress.org/support/topic/featured-image-not-saving-2/#post-10685089

    Thread Starter soultga1

    (@soultga1)

    5 years, 4 months ago

    Hi Akaye,

    The developer accessed my WordPress setup, and was able to fix the issue by modifying several files. I believe these changes have now been incorporated in yesterday’s official update.

    The website thumbnail pic now displays at the bottom and the featured image (logo) at the top of each listing – they were previously the other way round – but it doesn’t really matter. The main thing is that the listing is showing both, and the correct featured image is appearing in search!

    Thank you to the BDP team for their excellent support with this!

    Graham

    akaye

    (@akaye)

    5 years, 4 months ago

    That’s great to hear, Graham.

    I agree that the BDP team offers great support.

    Adam

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Featured images not saving’ is closed to new replies.