Title: Featured Image Problem Last modified: October 20, 2020 --- # Featured Image Problem * Resolved [boi2015km](https://wordpress.org/support/users/backofficeitalia/) * (@backofficeitalia) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/) * Hello, I cannot add the “featured image” in new events. When i click on “Add featured image” appear a wordpress uploader that allow me to add files to gallery, but i can use it like fatured images. If i try to add a featured image in post, it works fine. Viewing 11 replies - 1 through 11 (of 11 total) * [Jaime](https://wordpress.org/support/users/jaimemarchwinski/) * (@jaimemarchwinski) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13586491) * Hi [@backofficeitalia](https://wordpress.org/support/users/backofficeitalia/) * I’m sorry to hear that you are experiencing this issue! * Would you mind taking a screenshot of what that featured image area looks like on your events so that I can take a look? * Can you try a quick test and see if the functionality works as expected with a bare WordPress install? A bare install is basically a default WordPress theme like Twenty Twenty and no other plugins besides ours installed. You may want to consider trying this out on a staging site so that you don’t have to switch things around on your live site. * Let me know how that goes! * Thanks, Jaime * Thread Starter [boi2015km](https://wordpress.org/support/users/backofficeitalia/) * (@backofficeitalia) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13587218) * Hi, i tried to disable all plugin and themes. The problem persist. Here the screenshot of how I see when i try to uplodad the feature image: – [https://pasteboard.co/JxBshTa.png](https://pasteboard.co/JxBshTa.png)– [https://pasteboard.co/JxBss64.png](https://pasteboard.co/JxBss64.png) * Thank you, best regards. * [Jaime](https://wordpress.org/support/users/jaimemarchwinski/) * (@jaimemarchwinski) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13591632) * Hi [@backofficeitalia](https://wordpress.org/support/users/backofficeitalia/) * Thanks for your response. * What do you see if you use the Featured Image section in the right sidebar of your Add Event page? * Are you able to add a featured image that way? * Thanks, Jaime * Thread Starter [boi2015km](https://wordpress.org/support/users/backofficeitalia/) * (@backofficeitalia) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13596798) * Hi, the screenshots I sent are related to what you ask me. I really think that’s the problem. Best regards, * [Jaime](https://wordpress.org/support/users/jaimemarchwinski/) * (@jaimemarchwinski) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13597151) * Hi [@backofficeitalia](https://wordpress.org/support/users/backofficeitalia/) * Thanks for your response. I’d like to help you get to the bottom of this. * Are you using a featured image plugin that is part of this process? * As a first step, can you try a quick test and see if the functionality works as expected with a bare WordPress install? A bare install is basically a default WordPress theme like Twenty Twenty and no other plugins besides ours installed. You may want to consider trying this out on a staging site so that you don’t have to switch things around on your live site. * Let me know how that goes! * Thanks, Jaime * Thread Starter [boi2015km](https://wordpress.org/support/users/backofficeitalia/) * (@backofficeitalia) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13601005) * Hi, the problem was the plugin “Essential grid”. But i can’t find the plugin/ theme that block me in the “Customize” section. I can’t view the section because error: * Forbidden You do not have permission to access this document. * If i deactive The events calendar it works fine. * Best regards * [Jaime](https://wordpress.org/support/users/jaimemarchwinski/) * (@jaimemarchwinski) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13601723) * Hi [@backofficeitalia](https://wordpress.org/support/users/backofficeitalia/) * I’m glad to hear that you’ve been able to find the source of the issue related to the Featured Image issue. * As for the “Customize” section, can you take a screenshot of the area you are referring to? * Do you have some kind of permissions plugin installed on your site? When you are logged in as an admin, do you experience this issue? * I hope that helps! * Thanks, Jaime * Thread Starter [boi2015km](https://wordpress.org/support/users/backofficeitalia/) * (@backofficeitalia) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13602056) * Hi, here the screenshot: [https://pasteboard.co/Jy3iTKq.png](https://pasteboard.co/Jy3iTKq.png) * No permission plugin. I have the issue bu log-in as an admin. Best regards, * [Jaime](https://wordpress.org/support/users/jaimemarchwinski/) * (@jaimemarchwinski) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13602094) * Hi [@backofficeitalia](https://wordpress.org/support/users/backofficeitalia/) * Thanks for providing me with that information. * Do you see this issue with a default WordPress theme like Twenty Twenty and just The Events Calendar plugin installed (no other plugins)? * Let me know how that goes! * Thanks, Jaime * Thread Starter [boi2015km](https://wordpress.org/support/users/backofficeitalia/) * (@backofficeitalia) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13602156) * Hi, if I disable only plugins the problems is still there. If I disable, plugin and theme it works fine. The problems of the events calendar is with the theme, but i can’t change the theme “Tails” Best regards, * [Jaime](https://wordpress.org/support/users/jaimemarchwinski/) * (@jaimemarchwinski) * [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13602195) * Hi [@backofficeitalia](https://wordpress.org/support/users/backofficeitalia/) * I’m glad to hear that you have gotten to the bottom of this one. * Since this is actually an issue with your theme and not our plugin, I would recommend reaching out to the theme developers to see if they have some suggestions for how to resolve this issue. * Have a great weekend! * Thanks, Jaime Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Featured Image Problem’ is closed to new replies. * ![](https://ps.w.org/the-events-calendar/assets/icon-256x256.gif?rev=2516440) * [The Events Calendar](https://wordpress.org/plugins/the-events-calendar/) * [Frequently Asked Questions](https://wordpress.org/plugins/the-events-calendar/#faq) * [Support Threads](https://wordpress.org/support/plugin/the-events-calendar/) * [Active Topics](https://wordpress.org/support/plugin/the-events-calendar/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/the-events-calendar/unresolved/) * [Reviews](https://wordpress.org/support/plugin/the-events-calendar/reviews/) ## Tags * [events](https://wordpress.org/support/topic-tag/events/) * [featured](https://wordpress.org/support/topic-tag/featured/) * [image](https://wordpress.org/support/topic-tag/image/) * [new](https://wordpress.org/support/topic-tag/new/) * 11 replies * 2 participants * Last reply from: [Jaime](https://wordpress.org/support/users/jaimemarchwinski/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/featured-image-problem-36/#post-13602195) * Status: resolved