Support » Fixing WordPress » Featured image & plugins won’t load. The search just spins

  • Resolved drewgcotech



    I’m using WordPress 4.9.5 and recently logged into the website to find that I can’t set a featured image or search for plugins. Whenever I try to set a featured image, it opens the library and just sits there with the spinning wheel. Same thing whenever I try to search for a plugin.

    I’ve tried:

    – creating a debug log file to see what’s happening (only warning I see is PHP Warning: An unexpected error occurred. Something may be wrong with However I don’t know how that relates to not seeing the featured images.

    – Change the file permissions to 755 and 644
    – switch to a default theme and remove plugins
    – up the php memory limit on the config and my server
    – and tried to recreate the .htcaccess log.

    Still nothing. Am I missing something?

    Its using an Apache Webserver running on Ubuntu 14.04.

    • This topic was modified 4 years, 3 months ago by drewgcotech.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @drewgcotech

    From what I gather about the warning, it may be related to a connectivity issue with Do you know if there are any current (security) blocks/ restrictions at your server/ host?

    Here’s a helpful article you can explore that might help with the issue:

    • This reply was modified 4 years, 3 months ago by Renee Johnson.
    Thread Starter drewgcotech


    Hi @reneesoffice

    Thanks for reply! the article did help fix my server connection and the error message. However I’m still having issues with new plugins and setting a featured image. 🙁

    • This reply was modified 4 years, 2 months ago by drewgcotech.
    Thread Starter drewgcotech


    Well after a lot of time and struggle, I decided to move the website to another server/hosting company and it fixed the issue. So had to do with my server configuration. Unfortunately I don’t know what the cause was still. I’m thinking it had to do with the firewall or an older version of php/cURL that wasn’t compatible. Either way, glad its fixed.

Viewing 3 replies - 1 through 3 (of 3 total)
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