Hi @synapseworldwide1,
Please make sure that the image URL is valid and publically acessible for the import to work. Can you please share the image URL that has failed to import and share the import log file?
sure log text is follows:
02-03-2022 @ 16:20:05 - ---[ New import started at 2022-02-03 05:20:05 ] PHP Memory: 500 MB, WP Memory: 500 MB
02-03-2022 @ 16:20:05 - Preparing for import.
02-03-2022 @ 16:20:05 - Row :1 - Parsing item.
02-03-2022 @ 16:20:05 - Row :1 - Processing item.
02-03-2022 @ 16:20:05 - Found simple product object. ID:71843
02-03-2022 @ 16:20:05 - Setting Featured Image. URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00008611&p_File_Type=rendition_1500_jpg
02-03-2022 @ 16:20:05 - URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00008611&p_File_Type=rendition_1500_jpg Reason:Error getting remote image https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00008611&p_File_Type=rendition_1500_jpg. Error: Forbidden
02-03-2022 @ 16:20:05 - Row :1 - Product updated successfully.
02-03-2022 @ 16:20:05 - Row :2 - Parsing item.
02-03-2022 @ 16:20:05 - Row :2 - Processing item.
02-03-2022 @ 16:20:05 - Found simple product object. ID:71845
02-03-2022 @ 16:20:05 - Setting Featured Image. URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A0004389&p_File_Type=rendition_1500_jpg
02-03-2022 @ 16:20:05 - URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A0004389&p_File_Type=rendition_1500_jpg Reason:Error getting remote image https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A0004389&p_File_Type=rendition_1500_jpg. Error: Forbidden
02-03-2022 @ 16:20:06 - Row :2 - Product updated successfully.
02-03-2022 @ 16:20:06 - Row :3 - Parsing item.
02-03-2022 @ 16:20:06 - Row :3 - Processing item.
02-03-2022 @ 16:20:06 - Found simple product object. ID:71847
02-03-2022 @ 16:20:06 - Setting Featured Image. URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00045322&p_File_Type=rendition_1500_jpg
02-03-2022 @ 16:20:06 - URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00045322&p_File_Type=rendition_1500_jpg Reason:Error getting remote image https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00045322&p_File_Type=rendition_1500_jpg. Error: Forbidden
02-03-2022 @ 16:20:06 - Row :3 - Product updated successfully.
02-03-2022 @ 16:20:06 - ---[ Import ended at 2022-02-03 05:20:06]---
Hi @synapseworldwide1,
Sorry to let you know that this type of image URLs are not supported.
Which type of images are supported then?
hello, we imported product from old version of plugin and it is working fine with image import, but from new version the images are not imported, can you look into that
Is there an update about my issue?
Hi @synapseworldwide1,
Firstly, the supported image types are jpg,jpeg,jpe,gif,png,bmp,tiff,tif and ico.
Although your image type is JPG, the URLs are not publicly accessible. While trying to fetch the URL via API request, below is the response received:
Access Denied: You don't have permission to access
You may please contact the hosting team regarding any such restrictions and resolve it. Then try importing the CSV.