Support » Plugin: Product Import Export for WooCommerce » Featured image not uploaded after import products csv file

  • Resolved synapseworldwide1

    (@synapseworldwide1)


    I import products throught csv file in wordpress website, products are imported but with that featured images are not uploaded, blank image is given, please send a solution regarding this.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @synapseworldwide1,

    Please make sure that the image URL is valid and publically acessible for the import to work. Can you please share the image URL that has failed to import and share the import log file?

    Thread Starter synapseworldwide1

    (@synapseworldwide1)

    sure log text is follows:

    02-03-2022 @ 16:20:05 - ---[ New import started at 2022-02-03 05:20:05 ] PHP Memory: 500 MB, WP Memory: 500 MB
    02-03-2022 @ 16:20:05 - Preparing for import.
    02-03-2022 @ 16:20:05 - Row :1 - Parsing item.
    02-03-2022 @ 16:20:05 - Row :1 - Processing item.
    02-03-2022 @ 16:20:05 - Found simple product object. ID:71843
    02-03-2022 @ 16:20:05 - Setting Featured Image. URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00008611&p_File_Type=rendition_1500_jpg
    02-03-2022 @ 16:20:05 - URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00008611&p_File_Type=rendition_1500_jpg Reason:Error getting remote image https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00008611&p_File_Type=rendition_1500_jpg. Error: Forbidden
    02-03-2022 @ 16:20:05 - Row :1 - Product updated successfully.
    02-03-2022 @ 16:20:05 - Row :2 - Parsing item.
    02-03-2022 @ 16:20:05 - Row :2 - Processing item.
    02-03-2022 @ 16:20:05 - Found simple product object. ID:71845
    02-03-2022 @ 16:20:05 - Setting Featured Image. URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A0004389&p_File_Type=rendition_1500_jpg
    02-03-2022 @ 16:20:05 - URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A0004389&p_File_Type=rendition_1500_jpg Reason:Error getting remote image https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A0004389&p_File_Type=rendition_1500_jpg. Error: Forbidden
    02-03-2022 @ 16:20:06 - Row :2 - Product updated successfully.
    02-03-2022 @ 16:20:06 - Row :3 - Parsing item.
    02-03-2022 @ 16:20:06 - Row :3 - Processing item.
    02-03-2022 @ 16:20:06 - Found simple product object. ID:71847
    02-03-2022 @ 16:20:06 - Setting Featured Image. URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00045322&p_File_Type=rendition_1500_jpg
    02-03-2022 @ 16:20:06 - URL:https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00045322&p_File_Type=rendition_1500_jpg Reason:Error getting remote image https://download.schneider-electric.com/files?p_Doc_Ref=CLPIMG_A00045322&p_File_Type=rendition_1500_jpg. Error: Forbidden
    02-03-2022 @ 16:20:06 - Row :3 - Product updated successfully.
    02-03-2022 @ 16:20:06 - ---[ Import ended at 2022-02-03 05:20:06]---
    Plugin Author WebToffee

    (@webtoffee)

    Hi @synapseworldwide1,

    Sorry to let you know that this type of image URLs are not supported.

    Thread Starter synapseworldwide1

    (@synapseworldwide1)

    Which type of images are supported then?

    Thread Starter synapseworldwide1

    (@synapseworldwide1)

    hello, we imported product from old version of plugin and it is working fine with image import, but from new version the images are not imported, can you look into that

    Thread Starter synapseworldwide1

    (@synapseworldwide1)

    Is there an update about my issue?

    Plugin Author WebToffee

    (@webtoffee)

    Hi @synapseworldwide1,

    Firstly, the supported image types are jpg,jpeg,jpe,gif,png,bmp,tiff,tif and ico.

    Although your image type is JPG, the URLs are not publicly accessible. While trying to fetch the URL via API request, below is the response received:
    Access Denied: You don't have permission to access

    You may please contact the hosting team regarding any such restrictions and resolve it. Then try importing the CSV.

Viewing 7 replies - 1 through 7 (of 7 total)
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