Plugin Author
wpzinc
(@wpzinc)
Please follow debugging documentation, which applies to the Free version as well. All steps must be ruled out, regardless of whether you see the specific error messages or not:
– https://www.wpzinc.com/documentation/wordpress-to-hootsuite-pro/debugging-issues/#picture-upload-failed
– https://www.wpzinc.com/documentation/wordpress-to-hootsuite-pro/debugging-issues/#featured-image-setting-is-not-honored
If the issue persists, please provide all of the following:
1. Full screenshot of Plugin settings
2. Full screenshot of Post Log
3. Full screenshot of Hootsuite Publisher showing the image is included with the status
4. Example URL of Post
5. Direct URL to Post on e.g. Facebook, Twitter etc showing the image is NOT included with the status.
No non ho risolto. Fortunatamente non avevo siti che adottavano questo sistema, stavo solo cercando di capire quale fosse il migliore per fare autoposting su un sito nuovo. Questo non è 🙂 Comunque ho difficoltà a trovarne altri, per ora mi sa che vado a manina. Buona lavoro!
Plugin Author
wpzinc
(@wpzinc)
@corcianonline @marcopanichi
If the issue persists, please provide all of the following:
1. Full screenshot of Plugin settings
2. Full screenshot of Post Log
3. Full screenshot of Hootsuite Publisher showing the image is included with the status
4. Example URL of Post
5. Direct URL to Post on e.g. Facebook, Twitter etc showing the image is NOT included with the status.
We can then advise to the next steps and resolution.
Plugin Author
wpzinc
(@wpzinc)
Resolved in 1.2.8, released today.
Moderator
Yui
(@fierevere)
永子
@wpzinc i have deleted your post asking for site access.
While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
*Reads. That’s not good.*
@wpzinc I have archived your replies to Yui about admin access.
This is not a matter of discussion or debate; if you do not like the terms of hosting your code here then contact the plugins team via plugins[at]wordpress.org and they can walk you through how to self-service and remove your plugin from this site.
You do not have to keep your plugin available for anyone to download on WordPress.ORG. But if you do, you must comply with the forum guidelines and that includes never asking for access, and not sending users to your site to walk around that prohibition.
To everyone else, I have archived your replies as well. This is not the plugin’s author’s topic, it’s the original person who posted it. That was two weeks ago and piling onto topics isn’t helpful or how these forums work well.
If you need support then per the forum guidelines please start your own topic.
https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too
You can do so here.
https://wordpress.org/support/plugin/wp-to-hootsuite/#new-post
