Hi,
Have you tried clearing all cache (I see you are using WP total cache)?
Another thing you might try is to add the image again in that particular page (clear cache)
If that does not work, remove that image from the installation, rename that image and upload it again to that page.(clear cache)
Hi,
Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com.
I’d also suggest you check out our Elementor Community forum, we have created it to connect Elementor users together and share knowledge, my.elementor.com.
WordPress.org rules state that commercial products are not supported here.
Thread Starter
Oea
(@oeadevelopers)
@logologics `Because the website is still into testing mode, I am clearing off the WP total cache quite often for the entire website but doing that did not fix the mentioned issue until I found the issue was the orange color that superside the banner image and this option was into the elementor template page.
I removed the orange color from the elementor template and lo its all well at displaying the banner image at the front end.
@ozyeger Could you please tell what makes you think, I am an Elementor Pro user?`
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@oeadevelopers As you are an Elementor Pro user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.
For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.
https://my.elementor.com/
As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.
