Support » Fixing WordPress » featured image

  • Hi

    why does my featured image keep disappearing from the posts I create? I have to keep re-adding them. The problem seems to only affect my draft and scheduled posts, and it happens randomly, so it’s impossible to troubleshoot for

    it only became a problem after the last WordPress update.

    The post it just disappeared on had retrained the featured image for a week and was even there 20 minutes ago, then when I came to add something to the post. Gone

    The two times before that I didn’t even know the featured image had disappeared from my posts until the posts were published and their featured images weren’t there

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 23 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @unwantedlife Unless it’s spam, abuse or something broken in the forums please do not report topics again.

    It is not a means to get faster support, it only gets forum moderators attention and no one else.

    Thread Starter Unwanted Life

    (@unwantedlife)

    when did I report a topic?

    Thread Starter Unwanted Life

    (@unwantedlife)

    this is the link jetpack twitter team gave me for troubleshooting, so why are you telling me something about reporting a topic?

    Thread Starter Unwanted Life

    (@unwantedlife)

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    When you tagged this topic you added modlook and here that’s not done unless

    it’s spam, abuse or something broken in the forums please do not report topics again.

    It is not a means to get faster support, it only gets forum moderators attention and no one else.

    Do not put the modlook tag on any topic in these forums unless- See above.

    Thread Starter Unwanted Life

    (@unwantedlife)

    well then you need to talk to Jetpack and WordPress social media teams because they’re the ones that told me to use it the last time I came here for help, but I forgot to. All because I never get any support here with any of my problems

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    well then you need to talk to Jetpack

    I really don’t. All I am saying is do not put modlook on topics again. Unless it’s spam, abuse or something broken in the forums. In these forums that tag is not used except as above. Anyone who told you to use that here was mistaken.

    Thread Starter Unwanted Life

    (@unwantedlife)

    Thread Starter Unwanted Life

    (@unwantedlife)

    you really do need to talk to your WordPress twitter team if they’re telling people to add ‘modlook’ for support when it’s not meant to be used for that. otherwise, people will keep doing it, won’t they? And they told me twice to do it. So if you want people to use it correctly, then tell your teams to stop telling people to use it incorrectly

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    No. Again, I really don’t. You are mistaking WordPress.COM with this place. It’s an easy mistake to make.

    https://en.support.wordpress.com/com-vs-org/

    WordPress.COM and WordPress.ORG are not the same. They are not connected in any way at all. You’re trying to tell a WordPress.ORG moderator that we should follow WordPress.COM rules.

    Sorry, that’s not correct. I’m sorry for your misunderstanding but do not use the modlook tag again here.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    WordPress.COM has their own forums which have nothing to with these forums. You can tag modlook there, don’t here.

    Unless it’s spam, abuse or something broken in the forums.

    Thread Starter Unwanted Life

    (@unwantedlife)

    so where are the rules for what tags can and can’t be used on org and com WordPress forums then?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Here on WordPress.ORG? Any tag you like. Just not modlook. Unless it’s for reporting- well, you know by now.

    I have no idea about tags in the WordPress.COM forums. They’re not connected to this place and I don’t frequent them and I’m not a moderator there.

    Thread Starter Unwanted Life

    (@unwantedlife)

    ok, so how do i get someone from org to actually help with my issues? I’ve never had a reply from any org member to help with any of the problems i’ve reported.

    One issue has gone on for over 6 months, no help from org staff.

    another is two months old. neither issue has been resolved because no one from org helps. so how am I meant to get them to respond? given that I now have three pending issues

    Thread Starter Unwanted Life

    (@unwantedlife)

    also, if you don’t warn people anywhere not to use modlook, and modlook is ok to use on com, then how are people meant to know before being told off for using modlook?

Viewing 15 replies - 1 through 15 (of 23 total)
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