Support » Theme: Storefront » Feature Image Not Displaying After Latest Update

  • Sri Shunyata

    (@sri-shunyata)


    After the latest update my feature image is no longer displaying on my [ redundant link removed ]

    This problem just came out of nowhere. Of-course the feature image is selected in the page editor sidebar.

    I’ve already troubleshot by disabling plugins. And switched to the
    Twenty Nineteen theme where it appears as expected. But, it won’t load for Storefront, with or without the child theme active.

    Please do advise!

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @sri-shunyata I’ve removed your link. Just use the link field. When you post as you did, you come across as a spammer. You don’t want to do that, do you?

    RK

    (@riaanknoetze)

    Hi there,

    To get a better understanding of how your store is configured, please share a copy of your system status report here. You can find that under WooCommerce > System Status πŸ™‚

    Thanks!

    Sri Shunyata

    (@sri-shunyata)

    @jdembowski Oppsβ€” My Bad! Thanks for alerting me to the ‘live url spam flag’ I’ll keep that in mind next time.

    @riaanknoetze Great Hintβ€” I looked through the status report and addressed any red alerts that I could. But, even that didn’t helpβ€” The Feature Image Display problem remains unresolved.

    I didn’t know what parts of the report that were Germain to you. So, I’ve copy the entire System Report for you below.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://magnesiumhealthcare.com
    Site address (URL): https://magnesiumhealthcare.com
    WC Version: 3.6.3
    Log Directory Writable: βœ”
    WP Version: 5.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_US
    External object cache: βœ”
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.29 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 3.6.3
    WC Database Prefix: wpei_
    MaxMind GeoIP Database: βœ”
    Total Database Size: 13.73MB
    Database Data Size: 11.77MB
    Database Index Size: 1.96MB
    wpei_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
    wpei_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wpei_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wpei_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wpei_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wpei_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.02MB
    wpei_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wpei_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wpei_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wpei_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    wpei_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wpei_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wpei_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wpei_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wpei_chanimator: Data: 0.00MB + Index: 0.00MB
    wpei_collabnotes: Data: 0.00MB + Index: 0.00MB
    wpei_commentmeta: Data: 0.02MB + Index: 0.03MB
    wpei_comments: Data: 0.06MB + Index: 0.09MB
    wpei_csp3_subscribers: Data: 0.00MB + Index: 0.00MB
    wpei_cspv5_pages: Data: 0.01MB + Index: 0.00MB
    wpei_csshero: Data: 0.00MB + Index: 0.00MB
    wpei_ctsop_plugin: Data: 0.00MB + Index: 0.00MB
    wpei_generalnotes: Data: 0.00MB + Index: 0.00MB
    wpei_links: Data: 0.02MB + Index: 0.02MB
    wpei_ms_snippets: Data: 0.02MB + Index: 0.00MB
    wpei_options: Data: 4.30MB + Index: 0.11MB
    wpei_postmeta: Data: 0.34MB + Index: 0.17MB
    wpei_posts: Data: 1.22MB + Index: 0.06MB
    wpei_po_plugins: Data: 0.00MB + Index: 0.01MB
    wpei_QuoteRotator_Plus: Data: 0.00MB + Index: 0.00MB
    wpei_shortpixel_folders: Data: 0.02MB + Index: 0.00MB
    wpei_shortpixel_meta: Data: 0.02MB + Index: 0.03MB
    wpei_snippets: Data: 0.01MB + Index: 0.00MB
    wpei_termmeta: Data: 0.02MB + Index: 0.03MB
    wpei_terms: Data: 0.09MB + Index: 0.09MB
    wpei_term_relationships: Data: 0.02MB + Index: 0.02MB
    wpei_term_taxonomy: Data: 0.08MB + Index: 0.11MB
    wpei_tm_taskmeta: Data: 0.02MB + Index: 0.03MB
    wpei_tm_tasks: Data: 0.02MB + Index: 0.02MB
    wpei_usermeta: Data: 0.05MB + Index: 0.03MB
    wpei_users: Data: 0.02MB + Index: 0.05MB
    wpei_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wpei_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
    wpei_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wpei_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
    wpei_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
    wpei_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
    wpei_wfBlocks: Data: 0.00MB + Index: 0.00MB
    wpei_wfBlocks7: Data: 0.00MB + Index: 0.00MB
    wpei_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
    wpei_wfConfig: Data: 1.83MB + Index: 0.02MB
    wpei_wfCrawlers: Data: 0.00MB + Index: 0.00MB
    wpei_wfFileChanges: Data: 0.00MB + Index: 0.00MB
    wpei_wfFileMods: Data: 1.77MB + Index: 0.38MB
    wpei_wfHits: Data: 0.39MB + Index: 0.13MB
    wpei_wfHoover: Data: 0.00MB + Index: 0.00MB
    wpei_wfIssues: Data: 0.03MB + Index: 0.01MB
    wpei_wfKnownFileList: Data: 0.92MB + Index: 0.11MB
    wpei_wfLeechers: Data: 0.15MB + Index: 0.17MB
    wpei_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB
    wpei_wfLockedOut: Data: 0.00MB + Index: 0.00MB
    wpei_wfLocs: Data: 0.01MB + Index: 0.00MB
    wpei_wfLogins: Data: 0.02MB + Index: 0.01MB
    wpei_wfNet404s: Data: 0.00MB + Index: 0.00MB
    wpei_wfNotifications: Data: 0.05MB + Index: 0.01MB
    wpei_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
    wpei_wfReverseCache: Data: 0.00MB + Index: 0.00MB
    wpei_wfScanners: Data: 0.00MB + Index: 0.00MB
    wpei_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
    wpei_wfStatus: Data: 0.13MB + Index: 0.06MB
    wpei_wfThrottleLog: Data: 0.03MB + Index: 0.01MB
    wpei_wfTrafficRates: Data: 0.02MB + Index: 0.00MB
    wpei_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
    wpei_woocommerce_shipping_table_rates: Data: 0.00MB + Index: 0.00MB
    wpei_woocommerce_shipping_zone_shipping_methods: Data: 0.00MB + Index: 0.00MB
    wpei_yoast_seo_links: Data: 0.00MB + Index: 0.00MB
    wpei_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 53
    custom-css-js: 14
    customize_changeset: 1
    custom_css: 1
    feedback: 27
    follow_up_email: 1
    grfwp-review: 3
    nav_menu_item: 8
    page: 18
    plugin_group: 2
    post: 1
    product: 2
    product_variation: 4
    revision: 6
    safecss: 1
    scheduled-action: 26
    shop_order: 21
    slide: 2
    soliloquy: 1
    wc_product_tab: 10
    
    ### Security ###
    
    Secure connection (HTTPS): βœ”
    Hide errors from visitors: βœ”
    
    ### Active Plugins (26) ###
    
    BackupBuddy: by iThemes – 8.4.15.0
    Akismet Anti-Spam: by Automattic – 4.1.2
    Better Font Awesome: by Mickey Kay – 1.7.1
    Bootstrap Modals: by Neil Gee – 1.3.2
    Code Snippets: by Shea Bunge – 2.13.3
    Simple Custom CSS and JS PRO: by SilkyPress.com – 4.13
    Disable Gutenberg: by Jeff Starr – 1.8.1
    Good Reviews for WordPress: by Theme of the Crop – 1.2.1
    Jetpack by WordPress.com: by Automattic – 7.3.1
    Lightweight Social Icons: by Thomas Usborne – 1.0.1
    PayPal for WooCommerce: by Angell EYE – 1.5.7 – Not tested with the active version of WooCommerce
    Peter's Post Notes: by Peter Keung – 1.6.5
    Sassy Social Share: by Team Heateor – 3.2.24
    SG Optimizer: by SiteGround – 5.1.2
    Simple CSS: by Tom Usborne – 1.1
    Storefront Designer: by WooThemes – 1.8.4
    Storefront Footer Bar: by WooThemes – 1.0.4
    SVG Support: by Benbodhi – 2.3.15
    Widget CSS Classes: by C.M. Kendrick – 1.5.3
    Widget Shortcode: by Hassan Derakhshandeh – 0.3.4
    WooCommerce Product Reviews Pro: by SkyVerge – 1.13.2
    WooCommerce Tab Manager: by SkyVerge – 1.10.1
    WooCommerce: by Automattic – 3.6.3
    Yoast SEO Premium: by Team Yoast – 11.2
    Yoast SEO: Local: by Team Yoast and Arjan Snaterse – 11.2
    Yoast SEO: WooCommerce: by Team Yoast – 11.2 – Not tested with the active version of WooCommerce
    
    ### Inactive Plugins (11) ###
    
    Async JavaScript: by Frank Goossens (futtta) – 2.18.12.10
    iThemes Sync: by iThemes – 2.0.15
    Plugin Organizer: by Jeff Sterup – 9.6.4
    Title Toggle for Storefront Theme: by Wooassist – 1.2.4
    Webcraftic Clearfy – WordPress optimization plugin: by Webcraftic <wordpress.webraftic@gmail.com> – 1.5.3
    Wordfence Security: by Wordfence – 7.3.2
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.3.3
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Memcached
    
    ### Must Use Plugins (1) ###
    
    Plugin Organizer MU: by Jeff Sterup – 9.4
    
    ### Settings ###
    
    API Enabled: βœ”
    Force SSL: βœ”
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: βœ”
    
    ### WC Pages ###
    
    Shop base: #102 - /shop/
    Cart: #103 - /cart/
    Checkout: #104 - /checkout/
    My account: #105 - /my-account/
    Terms and conditions: #183 - /terms-of-use/
    
    ### Theme ###
    
    Name: Pharmacy
    Version: 2.0.14
    Author URL: https://woocommerce.com
    Child Theme: βœ”
    Parent Theme Name: Storefront
    Parent Theme Version: 2.5.0
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 16
    Oldest: 2019-05-17 01:04:52 +0000
    Newest: 2019-05-17 02:07:52 +0000
    
    Pending: 10
    Oldest: 2019-05-19 02:58:22 +0000
    Newest: 2019-05-19 02:58:33 +0000
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    RK

    (@riaanknoetze)

    Hi Sri,

    Thanks for including that system status report – it helped a great deal!

    Just to confirm: Are you having difficulty with featured product images or just a single featured image on a specific page? Moreover, are you experiencing the same thing after deactivating Jetpack’s lazy loading of images and the image optimisation modules?

    Finally, if the issue persists even after running the tests above, please open a support ticket over at https://woocommerce.com/my-account/tickets since Pharmacy is one of Woo’s premium themes.

    Thanks!

    @riaanknoetze β€” Thanks for taking the time and trying to helpβ€” much appreciated.

    Unfortunately, even after disabling Jetpack’s Image (speed) Optimization the problem and clearing my cache the problem still persists. I’m also no longer subscribing to the Pharmacy Child-Theme and just haven’t had the time to set up my own child theme. So, I’m unable to open a support ticket.

    As I pointed out though, the problem is Storefront related, because it persists even when the Child-theme is deactivated.

    I can’t be sure if there is a problem with ‘featured product images’ because I’m not using any. The featured image on the home page, the one that is problematic, is just a normal ‘featured image’.

    I could use a Image widget instead of a feature image, but that would be a lot of extra work, and not really address the issueβ€” whatever the heck it is.

    Please do advise is you have any future suggestions. I’ve tried everything that I can think of and am at my wits end.

    And, being that feature image functionality is working properly on WP’s Twenty Nineteen theme, the problem doesn’t appear to be host related.

    Thanks

    RK

    (@riaanknoetze)

    I’ve just cross-tested thuat on my local installation and wasn’t able to replicate the same thing while running Pharmacy 2.0.14 and Storefront 2.5. On my side, the featured image does seem to work as expected:


    Link to image: https://cld.wthms.co/FmkcAZ

    It looks like whatever is happening is limited to your site only and might need closer scrutiny by a web developer.

    As a last-ditch attempt to get to the bottom of that, have you tried deactivating plugins that might cause a conflict, e.g.

    • Code Snippets
    • Simple Custom CSS and JS PRO
    • SVG Support
    • Simple CSS
Viewing 6 replies - 1 through 6 (of 6 total)
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