Hi @wpcheetah
The WordPress Customizer loads the previewed page inside an iframe. If you’ve used FDP to disable the LMS plugin on that specific page, then the LMS features may not appear in the Customizer preview because that plugin doesn’t run.
In theory, FDP is designed to handle this kind of situation. However, it’s likely that the LMS plugin is doing something unconventional that FDP doesn’t currently detect or manage.
I suggest you:
- Open the Customizer where you’re experiencing the issue.
- Right-click anywhere on the page and select “Inspect” (or “Inspect Element”, depending on your browser).
- In the code that appears, look for lines that contain
<iframe.
- For each
<iframe> you find, check the value of the src attribute (for example: <iframe src="https://yoursite.com/..." />).
- Let me know the full URLs you see in the
src attributes of those iframes.
I hope it helps
Have a great day!
Jose
I see. I used FDP to disable the LMS plugin on the front page and this then caused the options not to show in the customizer. I guess I need to run the plugin on the front page for that to work then.
Thanks for your help!
It would be better if we understand how to make it work also if the LMS plugin is disabled on the front page. The way to understand it is by finding the sources of the iframe that I mentioned in my previous comment. Once we have those URLs we can fix this issue.
Okay, so actually it happens when I open the customizer on any page where the LMS plugin is disabled. If I then change the page while the customizer is open the options show.
Is this the URL you’re looking for?
ngoaingudarwin.com/?customize_changeset_uuid=e9b1e119-2d1c-4ed5-bf65-877dde790c3f&customize_theme=blocksy-child&customize_messenger_channel=preview-0
If you don’t use many times those options, you could change page while the customizer is open and then go back to the page where you need to change the options.
Another solution would be to go to Freesoul Deactivate Plugins => Custom URLs, and add a row with the pattern *customize_changeset_uuid*. Then on that row keep the LMS plugin enabled.
In any case, it’s strange that the LMS plugin loads its controls in the same iframe of the page.
I hope it helps
