• Resolved Mohamed Zumry

    (@mohamedzumry)


    In the console a fbevents.js request is failing, so the website is loading till the event is timed out

    Woocommerce Report

    WordPress Environment
    
    WordPress address (URL): https://nowbuy.lk
    Site address (URL): https://nowbuy.lk
    WC Version: 7.3.0
    REST API Version: ✔</img> 7.3.0
    WC Blocks Version: ✔</img> 9.1.5
    Action Scheduler Version: ✔</img> 3.5.3
    Log Directory Writable: ✔</img>
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔</img>
    Language: en_GB
    External object cache: –
    
    Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 8.1.13
    PHP Post Max Size: 800 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.84.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.41
    Max Upload Size: 800 MB
    Default Timezone is UTC: ✔</img>
    fsockopen/cURL: ✔</img>
    SoapClient: ❌</img> Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔</img>
    GZip: ✔</img>
    Multibyte String: ✔</img>
    Remote Post: ✔</img>
    Remote Get: ✔</img>
    
    Database
    
    WC Database Version: 7.3.0
    WC Database Prefix: 4bB2dh8Wr_
    Total Database Size: 50.61MB
    Database Data Size: 38.80MB
    Database Index Size: 11.81MB
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    Post Type Counts
    
    attachment: 486
    clients: 21
    custom_css: 3
    customize_changeset: 24
    dheform: 6
    elementor_library: 8
    elementor-hf: 1
    es_template: 1
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    Security
    
    Secure connection (HTTPS): ✔</img>
    Hide errors from visitors: ✔</img>
    
    Active Plugins (21)
    
    WooCommerce Tiered Price Table: by bycrik – 3.3.0
    OrderConvo - Vendor And Customer Messaging: by Najeeb Ahmad – 7.19
    FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.21.0
    Code Snippets: by Code Snippets Pro – 3.2.2
    Contact Form 7: by Takayuki Miyoshi – 5.7.2
    Facebook for WooCommerce: by Facebook – 3.0.8
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    Parcel Panel Order Tracking for WooCommerce: by Parcel Panel – 2.6.5
    Product Filter for WooCommerce: by XforWooCommerce – 8.3.0
    Product Import Export for WooCommerce: by WebToffee – 2.2.7
    Product page shipping calculator for WooCommerce: by PI Websolution – 1.3.13
    REHub Framework: by Wpsoul – 18.8
    Rank Math SEO: by Rank Math – 1.0.106
    Smart Slider 3: by Nextend – 3.5.1.12
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.4.0
    Woo Image SEO: by Danail Emandiev – 1.4.0
    Thank You Page Customizer for WooCommerce: by VillaTheme – 1.0.12
    WooCommerce: by Automattic – 7.3.0
    
    Inactive Plugins (4)
    
    Elementor: by Elementor.com – 3.10.1
    Google Listings and Ads: by WooCommerce – 2.3.7
    Product Feed Manager for WooCommerce: by RexTheme – 7.2.25
    Product Feed PRO for WooCommerce: by AdTribes.io – 12.1.8
    
    Settings
    
    API Enabled: –
    Force SSL: –
    Currency: LKR (රු)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    listing_single (listing_single)
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    variable (variable)
    
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    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    WC Pages
    
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    Basket: #5721 - /basket/
    Checkout: #5722 - /checkout/
    My account: #5723 - /my-account/
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    Theme
    
    Name: Rehub theme
    Version: 18.8
    Author URL: https://wpsoul.com/
    Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build
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    WooCommerce Support: ✔</img>
    
    Templates
    
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    rehub-theme/woocommerce/cart/cross-sells.php
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    rehub-theme/woocommerce/myaccount/my-account.php
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    rehub-theme/woocommerce/single-product/add-to-cart/external.php
    rehub-theme/woocommerce/single-product/meta.php
    rehub-theme/woocommerce/single-product/product-image.php
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    rehub-theme/woocommerce/single-product/share.php
    rehub-theme/woocommerce/single-product/tabs/additional-information.php
    rehub-theme/woocommerce/single-product/tabs/description.php
    rehub-theme/woocommerce/single-product-reviews.php
    rehub-theme/woocommerce/single-product.php
    rehub-theme/woocommerce/content-product_cat.php
    
    Admin
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
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    homescreen
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    multichannel-marketing
    mobile-app-banner
    navigation
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    remote-inbox-notifications
    remote-free-extensions
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    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔</img> Next scheduled: 2023-01-21 03:10:40 +05:30
    Options: ✔</img>
    Notes: 76
    Onboarding: completed
    
    Action Scheduler
    
    Canceled: 48
    Oldest: 2022-12-21 02:06:18 +0530
    Newest: 2023-01-11 03:00:01 +0530
    
    Complete: 3,005
    Oldest: 2022-12-21 01:30:03 +0530
    Newest: 2023-01-20 18:17:59 +0530
    
    Failed: 21
    Oldest: 2021-10-11 12:09:09 +0530
    Newest: 2023-01-20 08:35:48 +0530
    
    Pending: 5
    Oldest: 2023-01-21 08:30:00 +0530
    Newest: 2023-01-31 22:57:26 +0530
    
    Status report information
    
    Generated at: 2023-01-20 18:36:35 +05:30
    `
Viewing 9 replies - 1 through 9 (of 9 total)
  • Saif

    (@babylon1999)

    Hello @mohamedzumry,

    I checked your site and didn’t find what you’re describing.

    </img>
    Link to image: https://d.pr/i/qGmSnV

    Can you please elaborate more and attach some screenshots? You can use a service like Snipboard.

    Look forward to hearing back from you.

    Thread Starter Mohamed Zumry

    (@mohamedzumry)

    here in the screenshot below, you can see the failed request

    https://snipboard.io/TUNKak.jpg

    Hi,

    Thanks for the screenshot.

    I was inspecting the site from my end and I could not see that even 🙁

    Can you please head to WooCommerce > System Status > Logs, and share a copy of any fatal error log found (If any)?

    Thanks.

    Thread Starter Mohamed Zumry

    (@mohamedzumry)

    I even inspected from another computer and the error is still showing as in the screenshot.

    There is no fatal error showing for facebook plugin

    I don’t know whether this helps, but I saw the below error in the rank math error log section

    [19-Jan-2023 14:39:16 UTC] PHP Warning: Trying to access array offset on value of type null in /home/nowbuylk/public_html/wp-content/plugins/facebook-for-woocommerce/includes/API/FBE/Configuration/Read/Response.php on line 29

    Hi,

    Upon checking again with one of my colleagues, the fbevents.js appears with status of (blocked:other).

    That could be a conflict, you can test again after switching the site theme to Storefront, and disabling all plugins except WooCommerce and Facebook for WooCommerce to see if the issue persists. More information is available below:

    https://woocommerce.com/document/woocommerce-self-service-guide/#section-4

    I’d like to point out, as discussed with my colleague, that you should not be concerned about fbevents.js because it is a warning intended to assist developers with improving the website’s code.

    In case you would like to hide this type of error, you can request assistance from your web host, they can turn off PHP warnings for you.

    Kind regards.

    Thread Starter Mohamed Zumry

    (@mohamedzumry)

    As this is a kive site, I am afraid above procedure will break my site. However I will try my best to find the culprit theme or plugin.

    Meanwhile is there any way to only disable that fbevents.js script

    Saif

    (@babylon1999)

    Hello @mohamedzumry,

    Meanwhile is there any way to only disable that fbevents.js script

    I believe this file is used for pixel tracking. If you do not need this feature, you can disable it completely using the filter provided.

    add_filter('facebook_for_woocommerce_integration_pixel_enabled', '__return_false', 20);

    You can add it to your functions.php file or use a plugin like Code snippet.

    Hope it helps!

    Thread Starter Mohamed Zumry

    (@mohamedzumry)

    Thank you for your time and help, will contact support if need any support.

    Thank you…

    Saif

    (@babylon1999)

    You’re very welcome, @mohamedzumry!

    If you have a few minutes, we’d love it if you could leave us a review: https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/

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