FB pixel overreporting

  • Resolved iscameli

    (@iscameli)


    1 year, 6 months ago

    Hi! I’m using this plugin for Facebook pixel tracking. Looking at the conversion data within FB Ad manager it is reporting more conversions than we have had.
    Sometimes counting the same order 2, but other times 3,4,5 and up to 6 times.

    – I don’t have any other pixels installed

    -“Track Events Automatically Without Code” is off

    Any idea what is happening?
    I have been using the plugins for a couple of months, but I just started seeing this issue a couple of days ago.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Kenneth

    (@kavillarosa)

    1 year, 6 months ago

    Hi @iscameli,

    I checked your site but it seems you’re using the PixelYourSite plugin. We’re a different plugin (Pixel Manager for WooCommerce).

    Our plugin doesn’t have an option to “Track Events Automatically Without Code”.

    Nonetheless, you can try using our plugin. We have an exact feature that prevents this from happening. You can find out more about this here – https://sweetcode.com/docs/wpm/shop#order-duplication-prevention.

    Let me know if you have any questions.

    Regards,
    Kenneth

    Kenneth

    (@kavillarosa)

    1 year, 6 months ago

    Closing this thread now due to inactivity. Feel free to reply to this thread if you have a similar issue.

    Thanks!
    Kenneth

Viewing 2 replies - 1 through 2 (of 2 total)
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