Title: fb error
Last modified: December 26, 2020

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# fb error

 *  Resolved [patrickmccoy1979](https://wordpress.org/support/users/patrickmccoy1979/)
 * (@patrickmccoy1979)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/fb-error-2/)
 * Hi,
    I got this error on my Facebook business manager while using this plugin.
 * ISSUE
    Your server is sending an invalid ip_address, user_agent parameters value
   for your AddToCart event. This may be because there was an error in the parameter
   value. This may cause issues with the attribution and delivery optimization of
   ad campaigns that are using this event. SOLUTION Check that you’re sending valid
   and unique values for the ip_address, user_agent parameters for your AddToCart
   event and that the data is normalized correctly.
 * Please help
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffb-error-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [B C. a11n](https://wordpress.org/support/users/battouly/)
 * (@battouly)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/fb-error-2/#post-13836014)
 * Hi [@patrickmccoy1979](https://wordpress.org/support/users/patrickmccoy1979/),
 * Would you mind sharing a few extra details about this including where exactly
   you see this error message and the steps to replicate it?
 * You can share screenshots to illustrate the steps or/and error. I recommend [https://snipboard.io/](https://snipboard.io/)
   for easily sharing screenshots – please follow the instructions on the page, 
   then paste the URL(s) in your reply.
 * Thanks!
 *  [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * (@amandasjackson)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/fb-error-2/#post-13861474)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘fb error’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/fb-error-2/#post-13861474)
 * Status: resolved