Support » Plugin: Social Reviews & Recommendations » FB Connection does not work – API error

  • Resolved Mandy

    (@mafalda1426)


    Hi there,
    we are trying to connect to the Facebook page, but the only thing we get is this error message.
    We already disabled the plugin, tried to reconnect, even with a different user. But it doesn’t seem to work.

    Any idea what might be the issue?

    Thanks for your help!
    Mandy

    “Facebook API Error: {“error”:{“message”:”(#100) Object does not exist, cannot be loaded due to missing permission or reviewable feature, or does not support this operation. This endpoint requires the ‘pages_read_engagement’ permission or the ‘Page Public Content Access’ feature or the ‘Page Public Metadata Access’ feature. Refer to https:\/\/developers.facebook.com\/docs\/apps\/review\/login-permissions#manage-pages, https:\/\/developers.facebook.com\/docs\/apps\/review\/feature#reference-PAGES_ACCESS and https:\/\/developers.facebook.com\/docs\/apps\/review\/feature#page-public-metadata-access for details.”,”type”:”OAuthException”,”code”:100,”fbtrace_id”:”XXXXXXXXXXX”}}
    Reconnecting to Facebook may fix the issue.”

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author richplugins

    (@richplugins)

    Hi @007me,

    Sorry for the late reply.

    Please update the plugin to the latest version 1.7.4 and reconnect your FB connection in each collection:

    1. Go to the integration of your admin FB profile https://web.facebook.com/settings?tab=business_tools&ref=settings

    2. Delete the Widgetpack application

    3. Go to your wp-admin

    4. Delete all connected FB widgets and shortcodes

    5. Create new widget and shortcodes and connect your FB page(s) again.

    Sorry, we must changed the API permissions in the Facebook API and this steps are mandatory to fix the issue.

    Let me know how it goes.

    Thanks!

Viewing 1 replies (of 1 total)
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