• Resolved drjohndimi

    (@drjohndimi)


    Hello.
    I noticed my favicon disappeared after installing your plugin. Are other people experiencing this or is it a plugin-theme conflict?
    Any suggestion/solution, please?
    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Tushar

    (@tushar284)

    Hi @drjohndimi,

    That seems strange. Can you please tell us which theme you’re using currently, So we could check on our end?

    Besides, please check for plugin conflicts by deactivating all the third-party plugins one by one except for NotificationX. Also please check after switching to a different theme like Astra, Flexia or Twenty Twenty. And, check back as well.

    Let me know how it goes. Thank you!

    Thread Starter drjohndimi

    (@drjohndimi)

    Hi. Thanks for the reply.
    The theme is Leverage.
    No conflicts. Once I deactivate Notification X favicon re-appears.
    Switched to Twenty Twenty problem persisted until deactivated Notification X again.
    Strange thing: I just deactivated all plugins except NX and then switched the theme to twenty twenty-one and I still got the same problem.

    Plugin Support Tushar

    (@tushar284)

    Hi @drjohndimi,

    Thanks for sharing the details with us, we really appreciate it. We just checked with Leverage theme but failed to reproduce the issue on our end.

    Can you please create a support ticket here so we could investigate and resolve this issue as soon as possible?

    Thank you !

    Plugin Support rafinkhan

    (@rafinkhan)

    Hi @drjohndimi,

    How are you doing? We have just released new version of NotificationX. So, please update to the latest version and check back.

    If the issue still exists, please reach out to our support and we will get back to you.

    Thank you!

    Plugin Support rafinkhan

    (@rafinkhan)

    @drjohndimi,

    Hi, there. Since we haven’t heard back from you, I am assuming that your issue has been resolved. So, resolving this topic.

    Feel free to open the ticket if your issue isn’t resolved, don’t worry! Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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