Title: Fault after installation
Last modified: June 5, 2017

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# Fault after installation

 *  Resolved [Grasmaaier](https://wordpress.org/support/users/grasmaaier/)
 * (@grasmaaier)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/fault-after-installation/)
 * Dear Upstream Team,
 * Just installed the plugin thru the adminplugin section on my dashboard, and let
   it install automatically
 * I receive a fault on my admin page and cannot see anything, I also can’t turn
   off the plugin
    My site is working fine, but I can’t update it anymore because
   of my fault on my admin page
 * The fault shown on my dashboard is
 * Fatal error: Call to undefined function get_avatar_url() in /home/p43520/domains/
   mysitename.eu/public_html/wp-content/plugins/upstream/includes/up-general-functions.
   php on line 218
 * Line 218 is
 * 218 $user_data[‘avatar’] = get_avatar_url($wp_user->user_email, 96, get_option(‘
   avatar_default’, ‘mystery’));
 * Hopefully you can solve my problem otherwise I have to reinstall my site
 * Michael

Viewing 1 replies (of 1 total)

 *  Plugin Author [upstreamplugin](https://wordpress.org/support/users/upstreamplugin/)
 * (@upstreamplugin)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/fault-after-installation/#post-9199279)
 * Hi Michael
 * Many thanks for using UpStream, and apologies for the issue. It could be conflict
   with another plugin that uses avatars.
 * Could I ask you to contact us via [help@upstreamplugin.com](https://wordpress.org/support/topic/fault-after-installation/help@upstreamplugin.com?output_format=md),
   please?
 * That helps us to bug-shoot issues and deal with this more effectively than we
   can on WordPress.org. We’ll send you some updated code to test.

Viewing 1 replies (of 1 total)

The topic ‘Fault after installation’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [upstreamplugin](https://wordpress.org/support/users/upstreamplugin/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/fault-after-installation/#post-9199279)
 * Status: resolved