Title: Fatal Unknown Error
Last modified: September 15, 2017

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# Fatal Unknown Error

 *  Resolved [Cansa](https://wordpress.org/support/users/cansa/)
 * (@cansa)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/fatal-unknown-error/)
 * Hi, I just installed your plugin and am hoping that there is a work around for
   this error I keep encountering. After the “Copy Database Tables” and “Prepare
   Directories” loads I get this message,
 * “Fatal Unknown Error. This should not happen.Plese try again. If this does not
   help, Open a ticket in the WP Staging support forum.”
 * Please let me know what to do to fix this or if you need further information?
 * Thank you!
    Cansa

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/fatal-unknown-error/#post-9498899)
 * Hi Cansa,
 * please send me the system info log from the tools page to support [at] wp-staging.
   com
    Cheers René
 *  [mrittika](https://wordpress.org/support/users/mrittika/)
 * (@mrittika)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/fatal-unknown-error/#post-9511931)
 * Hi, I’m having the same issue. Should I send in my system info log to the same
   ID mentioned above?
 *  [fourfoot](https://wordpress.org/support/users/fourfoot/)
 * (@fourfoot)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/fatal-unknown-error/#post-9526249)
 * Hi there,
    just letting you know this is a happening to 2 sites I tried using
   this on. One big site and one very small site. both were fresh installs of WP
   Staging.
 * Regards.
    Miles
 *  Plugin Author [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/fatal-unknown-error/#post-9538576)
 * Hi Miles,
 * we will release a new big update very soon which is hopefully fixing this.
 *  [tyokunbo1](https://wordpress.org/support/users/tyokunbo1/)
 * (@tyokunbo1)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/fatal-unknown-error/#post-9540018)
 * Hi, I just installed your plugin also, after my site was hacked. I’ve backed 
   the site up with UpdraftPlus, but I was scared of adding/updating plug-ins, which
   could break my site, hence I decided to install WP Staging. Unfortunately, I’m
   getting this message: “Fatal Unknown Error. This should not happen.Plese try 
   again. If this does not help, Open a ticket in the WP Staging support forum.”
 * What should I do?
 *  Plugin Author [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/fatal-unknown-error/#post-9543215)
 * Hi,
 * this should be fixed with next update
 *  [Acid Fudge](https://wordpress.org/support/users/acid-fudge/)
 * (@acid-fudge)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/fatal-unknown-error/#post-9612013)
 * Hi, same issue, do you know when the new update will be released?
 * Thanks
 *  Plugin Author [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/fatal-unknown-error/#post-9616848)
 * [@acid-fudge](https://wordpress.org/support/users/acid-fudge/) It’s out now.
 * Can you check it out and let me know if it’s working for you?
 * Cheers
    René
 *  [creativemarshall](https://wordpress.org/support/users/creativemarshall/)
 * (@creativemarshall)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/fatal-unknown-error/#post-9655436)
 * I am getting the same error when trying to create a staging site for my employer’s
   website. I have updated as well and am still getting the error.
    -  This reply was modified 8 years, 7 months ago by [creativemarshall](https://wordpress.org/support/users/creativemarshall/).
 *  Plugin Author [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/fatal-unknown-error/#post-9660169)
 * [@creativemarshall](https://wordpress.org/support/users/creativemarshall/) Please
   follow the advice’s here: [https://wp-staging.com/docs/troubleshooting-try-this-first/](https://wp-staging.com/docs/troubleshooting-try-this-first/)

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Fatal Unknown Error’ is closed to new replies.

 * ![](https://ps.w.org/wp-staging/assets/icon-256x256.png?rev=2972932)
 * [WP STAGING - WordPress Backup, Restore & Migration](https://wordpress.org/plugins/wp-staging/)
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 * 10 replies
 * 7 participants
 * Last reply from: [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/fatal-unknown-error/#post-9660169)
 * Status: resolved