Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Fatal php crash recent update

Viewing 15 replies - 1 through 15 (of 15 total)
  • line 141

    Plugin Support amagsumov

    (@amagsumov)

    Hello, @blubmedia

    Thank you for your request.

    Please delete plugin’s folder from your web-server
    1. Log in to your Hosting Account.
    2. Locate the folder of your website.
    3. Delete the Anti-spam Plugin’s folder here: /wp-content/plugins/antispambycleantalk
    4. Refresh your website login page, the blocking screen should disappear.

    We are currently investigating the issue. We rolled back productive version to 5.125.

    You can istall the plugin using this guide:
    https://cleantalk.org/help/install-wordpress

    We’ll contact you within 24 hours.

    Best regards.

    Already did, just wnated to give a heads up 😉

    Plugin Support amagsumov

    (@amagsumov)

    We appreciate for your feedback and apologize for the inconveniences.

    You’ll be contacted as the issue will’be fixed.

    Thank you!

    No problem, loving your product 😉

    Plugin Support amagsumov

    (@amagsumov)

    The issue is fixed.

    Please, update the plugin to 5.126.

    The guide is here:
    https://cleantalk.org/help/update-wordpress

    Best regards.

    Awesome, thanx for the quick fix

    Plugin Support amagsumov

    (@amagsumov)

    You are welcome.

    Best regards.

    Hi,

    as far as i understand the originally released version 5.126 was faulty (crashed 5 of our WP shops), and you rolled it back to 5.125. Then you released a fix, with the same version number 5.126 – from my point of view this is a critical failure because those who updated to the faulty version 5.126 do not receive the new fix, until they manually remove the plugin and re-install. The correct way of issuing the fix would be to update it to a higher version, for example 5.127 so it gets updated automatically on the affected wp sites.

    Best

    Dan.

    Plugin Author Safronik

    (@safronik)

    Hello @dscelectronicsde,

    Yes, we did a mistake. We apologize for the inconvenience.
    The logic you suggest will be used in future. (We hope that it won’t happen again)

    Again, we are sorry about the situation.

    You could create a support ticket here ( https://cleantalk.org/my/support/open ) for further discussion.

    Hi Safronik,

    thank you for your reply.
    Maybe you could still issue an update with a higher version just for all users to update ? We have just disabled the faulty plugin version 5.126 on all of our websites, and we would like to update automatically to the fixed version on all of our websites so it would be great if you could issue a technical update of the fixed version with a version number 5.127.

    Best

    Dan.

    Plugin Support amagsumov

    (@amagsumov)

    Hello, @dscelectronicsde

    We’ll think about it. You’ll be contacted within 24 hours.

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    One more thing, could you please, let us know, how did you disable the plugin?

    Thank you.

    Hello @amagsumov,

    thank you for your reply.
    In my case i disabled the plugin in the database, so now it is listed as “disabled” in the plugin directory. I have now updated all websites manually, thank you any way.

    Plugin Support amagsumov

    (@amagsumov)

    You are welcome.

    Please, contact us via our support system if you have any questions.
    https://cleantalk.org/my/support/open

    Best regards.

Viewing 15 replies - 1 through 15 (of 15 total)
  • You must be logged in to reply to this topic.