Title: Fatal Errors Last modified: August 2, 2019 --- # Fatal Errors * Resolved [aiballas](https://wordpress.org/support/users/aiballas/) * (@aiballas) * [6 years, 9 months ago](https://wordpress.org/support/topic/fatal-errors-59/) * I noticed these error logs in woocommerce.Any idea what it might be causing it. * 019-08-01T21:04:34+00:00 CRITICAL require_once(): Failed opening required ‘/home/ cherinabeachwear/public_html/wp-content/plugins/woocommerce-admin/includes/page- controller/class-wc-admin-page-controller.php’ (include_path=’.:/opt/alt/php73/ usr/share/pear’) in /home/cherinabeachwear/public_html/wp-content/plugins/woocommerce- admin/includes/class-wc-admin-loader.php on line 130 * 2019-08-01T21:04:36+00:00 CRITICAL require_once(): Failed opening required ‘/ home/cherinabeachwear/public_html/wp-content/plugins/woocommerce-admin/includes/ page-controller/class-wc-admin-page-controller.php’ (include_path=’.:/opt/alt/ php73/usr/share/pear’) in /home/cherinabeachwear/public_html/wp-content/plugins/ woocommerce-admin/includes/class-wc-admin-loader.php on line 130 * 2019-08-01T21:25:20+00:00 CRITICAL Uncaught Error: Class ‘Automattic\Jetpack\ Assets’ not found in /home/cherinabeachwear/public_html/wp-content/plugins/jetpack/ class.jetpack.php:1090 Stack trace: #0 /home/cherinabeachwear/public_html/wp- includes/class-wp-hook.php(286): Jetpack->register_assets(”) #1 /home/cherinabeachwear/ public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home/cherinabeachwear/public_html/wp-includes/plugin.php(465): WP_Hook- >do_action(Array) #3 /home/cherinabeachwear/public_html/wp-settings.php(546): do_action(‘wp_loaded’) #4 /home/cherinabeachwear/public_html/wp-config.php(78): require_once(‘/home/cherinabe…’) #5 /home/cherinabeachwear/public_html/wp-load. php(37): require_once(‘/home/cherinabe…’) #6 /home/cherinabeachwear/public_html/ xmlrpc.php(30): include(‘/home/cherinabe…’) #7 {main} thrown in /home/cherinabeachwear/ public_html/wp-content/plugins/jetpack/class.jetpack.php on line 1090 * 2019-08-01T21:25:20+00:00 CRITICAL Uncaught Error: Class ‘Automattic\Jetpack\ Tracking’ not found in /home/cherinabeachwear/public_html/wp-content/plugins/ jetpack/src/Tracking.php:18 Stack trace: #0 /home/cherinabeachwear/public_html/ wp-includes/class-wp-hook.php(286): Automattic\Jetpack\Plugin\Tracking->init(”)# 1 /home/cherinabeachwear/public_html/wp-includes/class-wp-hook.php(310): WP_Hook- >apply_filters(NULL, Array) #2 /home/cherinabeachwear/public_html/wp-includes/ plugin.php(465): WP_Hook->do_action(Array) #3 /home/cherinabeachwear/public_html/ wp-settings.php(525): do_action(‘init’) #4 /home/cherinabeachwear/public_html/ wp-config.php(78): require_once(‘/home/cherinabe…’) #5 /home/cherinabeachwear/ public_html/wp-load.php(37): require_once(‘/home/cherinabe…’) #6 /home/cherinabeachwear/ public_html/wp-blog-header.php(13): require_once(‘/home/cherinabe…’) #7 /home/ cherinabeachwear/public_html/index.php(17): require(‘/home/cherinabe…’) #8 {main} thrown in /home/cherinabeachwear/public_html/wp-content/plugins/jetpack/src/Tracking. php on line 18 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-errors-59%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [6 years, 9 months ago](https://wordpress.org/support/topic/fatal-errors-59/#post-11792994) * Hi there! I see a couple of things happening – can you start by copy and pasting the system report for this site? You can find it under **WP Admin > WooCommerce > Status > Get system report > Copy for support**. That will tell us more about what’s happening. * Thanks in advance! * Thread Starter [aiballas](https://wordpress.org/support/users/aiballas/) * (@aiballas) * [6 years, 9 months ago](https://wordpress.org/support/topic/fatal-errors-59/#post-11793000) * There you go… * ``` ### WordPress Environment ### WordPress address (URL): https://www.cherinabeachwear.com Site address (URL): https://www.cherinabeachwear.com WC Version: 3.6.5 Log Directory Writable: ✔ WP Version: 5.2.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.1.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 64 MB PHP Time Limit: 18000 PHP Max Input Vars: 5000 cURL Version: 7.62.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 10.0.38-MariaDB Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.6.5 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 9.86MB Database Data Size: 8.42MB Database Index Size: 1.44MB wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_items: Data: 0.00MB + Index: 0.01MB wp_woocommerce_order_itemmeta: Data: 0.03MB + Index: 0.03MB wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB wp_ac_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB wp_ac_email_templates_lite: Data: 0.01MB + Index: 0.00MB wp_ac_guest_abandoned_cart_history_lite: Data: 0.00MB + Index: 0.00MB wp_ac_sent_history_lite: Data: 0.00MB + Index: 0.00MB wp_commentmeta: Data: 0.00MB + Index: 0.01MB wp_comments: Data: 0.07MB + Index: 0.05MB wp_failed_jobs: Data: 0.00MB + Index: 0.00MB wp_hustle_entries: Data: 0.00MB + Index: 0.01MB wp_hustle_entries_meta: Data: 0.20MB + Index: 0.02MB wp_hustle_modules: Data: 0.00MB + Index: 0.00MB wp_hustle_modules_meta: Data: 0.01MB + Index: 0.01MB wp_hustle_tracking: Data: 0.07MB + Index: 0.07MB wp_links: Data: 0.00MB + Index: 0.00MB wp_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB wp_litespeed_optimizer: Data: 0.00MB + Index: 0.00MB wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB wp_ms_snippets: Data: 0.00MB + Index: 0.00MB wp_options: Data: 1.47MB + Index: 0.07MB wp_postmeta: Data: 2.49MB + Index: 0.46MB wp_posts: Data: 0.72MB + Index: 0.12MB wp_queue: Data: 0.00MB + Index: 0.00MB wp_revslider_css: Data: 0.09MB + Index: 0.00MB wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB wp_revslider_sliders: Data: 0.00MB + Index: 0.00MB wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB wp_revslider_slides: Data: 0.00MB + Index: 0.00MB wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB wp_snippets: Data: 0.00MB + Index: 0.00MB wp_snp_log: Data: 0.00MB + Index: 0.00MB wp_snp_stats: Data: 0.00MB + Index: 0.00MB wp_termmeta: Data: 0.00MB + Index: 0.01MB wp_terms: Data: 0.00MB + Index: 0.01MB wp_term_relationships: Data: 0.01MB + Index: 0.02MB wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB wp_tinvwl_analytics: Data: 0.00MB + Index: 0.00MB wp_tinvwl_items: Data: 0.00MB + Index: 0.00MB wp_tinvwl_lists: Data: 0.00MB + Index: 0.00MB wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB wp_tm_tasks: Data: 0.00MB + Index: 0.00MB wp_usermeta: Data: 0.02MB + Index: 0.02MB wp_users: Data: 0.00MB + Index: 0.01MB wp_verde_emails: Data: 0.00MB + Index: 0.00MB wp_verde_plugin: Data: 0.01MB + Index: 0.01MB wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB wp_wc_download_log: Data: 0.00MB + Index: 0.00MB wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.03MB wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB wp_wfblockediplog: Data: 0.01MB + Index: 0.01MB wp_wfblocks7: Data: 0.00MB + Index: 0.00MB wp_wfconfig: Data: 0.38MB + Index: 0.01MB wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB wp_wffilechanges: Data: 0.00MB + Index: 0.00MB wp_wffilemods: Data: 1.52MB + Index: 0.23MB wp_wfhits: Data: 0.34MB + Index: 0.03MB wp_wfhoover: Data: 0.00MB + Index: 0.00MB wp_wfissues: Data: 0.00MB + Index: 0.00MB wp_wfknownfilelist: Data: 0.78MB + Index: 0.10MB wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB wp_wflocs: Data: 0.00MB + Index: 0.00MB wp_wflogins: Data: 0.02MB + Index: 0.01MB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB wp_wfnotifications: Data: 0.00MB + Index: 0.00MB wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB wp_wfreversecache: Data: 0.00MB + Index: 0.00MB wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB wp_wfstatus: Data: 0.07MB + Index: 0.03MB wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB ### Post Type Counts ### attachment: 559 br_notice: 1 custom_css: 1 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 nav_menu_item: 49 option-tree: 1 page: 14 post: 2 product: 69 product_variation: 178 scheduled-action: 151 shop_order: 49 shop_order_refund: 5 size-chart: 2 snp_ab: 1 snp_mail_log: 15 snp_popups: 1 wafs: 1 wpcf7_contact_form: 2 wptwa_accounts: 1 yith-wcpsc-wc-chart: 36 ywcm_message: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (25) ### CCAvenue Payment Gateway for WooCommerce: by – 3.2.1 – Not tested with the active version of WooCommerce Code Snippets: by Shea Bunge – 2.13.3 Contact Form 7: by Takayuki Miyoshi – 5.1.3 Disable XML-RPC: by Philip Erb – 1.0.1 Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce GA Google Analytics: by Jeff Starr – 20190501 WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5 LiteSpeed Cache: by LiteSpeed Technologies – 2.9.8.4 Mailchimp for WooCommerce: by Mailchimp – 2.1.17 North - Required Plugin: by fuelthemes – 1.2.1.1 Really Simple SSL: by Rogier Lankhorst Mark Wolters – 3.2.3 Rearrange Woocommerce Products: by Aslam Doctor – 2.0 – Not tested with the active version of WooCommerce TI WooCommerce Wishlist Plugin: by TemplateInvaders – 1.13.2 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.16 Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.4 WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Not tested with the active version of WooCommerce WooCommerce Multi Currency Premium: by VillaTheme – 2.1.6.4 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.6.5 Wordfence Security: by Wordfence – 7.3.6 Hustle: by WPMU DEV – 7.0.0.1 Yoast SEO: by Team Yoast – 11.7 – Not tested with the active version of WooCommerce WPS Hide Login: by WPServeur NicolasKulka tabrisrp – 1.5.3 WhatsApp Click to Chat: by Indie Plugins – 2.2.5 YITH Product Size Charts for WooCommerce: by YITH – 1.1.10 ### Inactive Plugins (0) ### ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: object-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: right Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #309 - /shop/ Cart: #310 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: #638 - /terms-and-conditions/ ### Theme ### Name: North Version: 5.1.2 Author URL: http://themeforest.net/user/fuelthemes Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: north-wp/woocommerce/archive-product.php north-wp/woocommerce/cart/cart-empty.php north-wp/woocommerce/cart/cart.php north-wp/woocommerce/checkout/form-checkout.php north-wp/woocommerce/checkout/form-coupon.php north-wp/woocommerce/checkout/form-login.php north-wp/woocommerce/content-product.php north-wp/woocommerce/content-product_cat.php north-wp/woocommerce/content-single-product.php north-wp/woocommerce/global/wrapper-end.php north-wp/woocommerce/global/wrapper-start.php north-wp/woocommerce/loop/loop-end.php north-wp/woocommerce/loop/loop-start.php north-wp/woocommerce/myaccount/form-login.php north-wp/woocommerce/myaccount/navigation.php north-wp/woocommerce/product-searchform.php north-wp/woocommerce/single-product/product-image.php north-wp/woocommerce/single-product/product-thumbnails.php north-wp/woocommerce/single-product/tabs/tabs.php north-wp/woocommerce/single-product-reviews.php ### TI WooCommerce Wishlist Templates ### Overrides: – ### Action Scheduler ### Complete: 151 Oldest: 2019-07-03 13:50:15 +0000 Newest: 2019-08-01 21:51:43 +0000 Pending: 0 Oldest: – Newest: – Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: – ``` * [Missy a11n](https://wordpress.org/support/users/m155y5/) * (@m155y5) * Automattic Happiness Engineer * [6 years, 9 months ago](https://wordpress.org/support/topic/fatal-errors-59/#post-11829037) * Hi [@aiballas](https://wordpress.org/support/users/aiballas/) – * Thank you for sending your system status report. I do see a number of plugins that have not been tested with the most recent version of WooCommerce. * Typically, when we see fatal errors like this, it can be traced to a plugin or theme conflict. * Here are some troubleshooting steps you can take to resolve this issue: * 1.) To begin, please make sure that your theme and all plugins are up to date. * 2.) Try to deactivate all the plugins except for WooCommerce to see if the issue persists. If the problem goes away, re-activate and test each plugin to see if you can determine which plugin the problem originates from. * 3.) If the above does not resolve the issue, try switching your theme to the Storefront theme ([https://woocommerce.com/storefront/](https://woocommerce.com/storefront/)) and see if it works correctly. If it does, you’ll want to contact your theme’s developers and see if they have a fix/update. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Fatal Errors’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 3 replies * 3 participants * Last reply from: [Missy a11n](https://wordpress.org/support/users/m155y5/) * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/fatal-errors-59/#post-11829037) * Status: resolved