Title: fatal-errors Last modified: August 1, 2024 --- # fatal-errors * [alexli126](https://wordpress.org/support/users/alexli126/) * (@alexli126) * [1 year, 8 months ago](https://wordpress.org/support/topic/fatal-errors-101/) * Hello, * I am testing the plugin with sandbox mode on a subsite of mulisite, and I am using Storefront theme, and only activated these plugins: * [https://prnt.sc/lZ9sMLpVkVgN](https://prnt.sc/lZ9sMLpVkVgN) * After process order with Standard card payment (Not advanced card payment), it throw fatal error: * ```wp-block-code 2024-08-01T05:58:32+00:00 Critical Uncaught Exception: The payment is not ready for processing yet. in /var/www/mysite.com/htdocs/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/src/Processor/OrderProcessor.php:234 Additional context{ "error": { "type": 1, "file": "/var/www/mysite.com/htdocs/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/src/Processor/OrderProcessor.php", "line": 234 }, "backtrace": [ "", "#0 /var/www/mysite.com/htdocs/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-webhooks/src/Handler/CheckoutOrderApproved.php(233): WooCommerce\PayPalCommerce\WcGateway\Processor\OrderProcessor->process()", "#1 /var/www/mysite.com/htdocs/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-webhooks/src/IncomingWebhookEndpoint.php(239): WooCommerce\PayPalCommerce\Webhooks\Handler\CheckoutOrderApproved->handle_request()", "#2 /var/www/mysite.com/htdocs/wp-includes/rest-api/class-wp-rest-server.php(1230): WooCommerce\PayPalCommerce\Webhooks\IncomingWebhookEndpoint->handle_request()", "#3 /var/www/mysite.com/htdocs/wp-includes/rest-api/class-wp-rest-server.php(1063): WP_REST_Server->respond_to_request()", "#4 /var/www/mysite.com/htdocs/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch()", "#5 /var/www/mysite.com/htdocs/wp-includes/rest-api.php(428): WP_REST_Server->serve_request()", "#6 /var/www/mysite.com/htdocs/wp-includes/class-wp-hook.php(324): rest_api_loaded()", "#7 /var/www/mysite.com/htdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()", "#8 /var/www/mysite.com/htdocs/wp-includes/plugin.php(565): WP_Hook->do_action()", "#9 /var/www/mysite.com/htdocs/wp-includes/class-wp.php(418): do_action_ref_array()", "#10 /var/www/mysite.com/htdocs/wp-includes/class-wp.php(813): WP->parse_request()", "#11 /var/www/mysite.com/htdocs/wp-includes/functions.php(1336): WP->main()", "#12 /var/www/mysite.com/htdocs/wp-blog-header.php(16): wp()", "#13 /var/www/mysite.com/htdocs/index.php(17): require('...')", "#14 {main}", "thrown" ]} ``` * System info: * ```wp-block-code
### WordPress Environment ###

WordPress address (URL): http://sandbx.mysite.com
Site address (URL): http://sandbx.mysite.com
WC Version: 9.1.4
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.7.4
Log Directory Writable: ✔
WP Version: ❌ 6.5.5 - There is a newer version of WordPress available (6.6.1)
WP Multisite: ✔
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.26.1
PHP Version: 8.1.29
PHP Post Max Size: 100 MB
PHP Time Limit: 3000
PHP Max Input Vars: 20000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 10.6.18-MariaDB-ubu2204-log
Max Upload Size: 100 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 9.1.4
WC Database Prefix: wp_7_
Total Database Size: 25.65MB
Database Data Size: 17.42MB
Database Index Size: 8.23MB
wp_7_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_7_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_7_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_7_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_7_ald_postmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_7_ald_posts: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wp_7_as3cf_items: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_7_braapf_product_stock_status_parent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_braapf_product_variation_attributes: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_7_braapf_term_taxonomy_hierarchical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7_braapf_variable_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_cfw_acr_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_7_commercekit_ajs_product_index: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_commercekit_searches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_commercekit_swatches_cache_count: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_commercekit_waitlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_commercekit_wishlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_commercekit_wishlist_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_advertised_products: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_7_dokan_announcement: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_delivery_time: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7_dokan_distance_rate_shipping: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7_dokan_follow_store_followers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7_dokan_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_dokan_product_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_refund: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_report_abuse_reports: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7_dokan_request_quotes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_request_quote_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_request_quote_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_reverse_withdrawal: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_7_dokan_rma_conversations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_rma_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_rma_request_product: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_seller_badge: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_seller_badge_acquired: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7_dokan_seller_badge_level: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_dokan_shipping_tracking: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_dokan_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_table_rate_shipping: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7_dokan_vendor_balance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_dokan_withdraw: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_7_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_7_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_7_fsmpt_email_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_hypeanimations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_options: Data: 3.08MB + Index: 0.14MB + Engine InnoDB
wp_7_postmeta: Data: 1.52MB + Index: 0.16MB + Engine InnoDB
wp_7_posts: Data: 0.28MB + Index: 0.06MB + Engine InnoDB
wp_7_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_tbds_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_tbds_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_tbds_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_7_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_viwec_clicked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_vi_wad_ali_orders_info: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_vi_wad_ali_shipping_info: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_vi_wad_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_vi_wbe_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_vi_woo_orders_tracking_track_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_7_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_7_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_7_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_7_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_7_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_7_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_7_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_woof_query_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_woof_sd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_woof_sd_presets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_wotv_woo_track_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_7_wpmailsmtp_attachment_files: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_wpmailsmtp_debug_events: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_7_wpmailsmtp_emails_log: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
wp_7_wpmailsmtp_email_attachments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_wpmailsmtp_email_tracking_events: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_7_wpmailsmtp_email_tracking_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_7_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sitemeta: Data: 2.36MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 5.52MB + Index: 4.03MB + Engine InnoDB
wp_users: Data: 0.41MB + Index: 0.27MB + Engine InnoDB

### Post Type Counts ###

attachment: 123
br_product_filter: 4
custom_css: 1
elementor_library: 8
filter-field: 2
filter-set: 1
nav_menu_item: 31
page: 25
post: 6
product: 13
product_variation: 18
shop_order_placehold: 3
viwcpf_filter_block: 4
viwcpf_filter_menu: 1
viwec_template: 14
viwec_template_block: 2
wp_block: 1
wp_global_styles: 1
wp_navigation: 1
wpcode: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (6) ###

WooCommerce PayPal Payments: by WooCommerce – 2.8.2
WooCommerce: by Automattic – 9.1.4
Nginx Helper: by rtCamp – 2.2.1
Wordfence Security: by Wordfence – 7.11.6
WP Mail SMTP Pro: by WP Mail SMTP – 3.11.1
WP Offload Media: by Delicious Brains – 3.2.8

### Inactive Plugins (84) ###



### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 40 KB

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/ - Contains the [woocommerce_cart] shortcode
Checkout: #8 - /checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #9 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Storefront
Version: 4.6.0
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: ✔
Reference Transactions: ✔
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
pattern-toolkit-full-composability
product-pre-publish-modal
printful
settings
async-product-editor-category-field
product-editor-template-system

Daily Cron: ✔ Next scheduled: 2024-08-01 09:49:35 +00:00
Options: ✔
Notes: 78
Onboarding: skipped

### Action Scheduler ###

Complete: 26
Oldest: 2024-08-01 05:22:23 +0000
Newest: 2024-08-01 06:04:40 +0000

Failed: 63
Oldest: 2023-12-30 09:51:27 +0000
Newest: 2024-08-01 05:30:46 +0000

Pending: 9
Oldest: 2024-08-01 06:23:46 +0000
Newest: 2024-08-08 05:22:24 +0000


### Status report information ###

Generated at: 2024-08-01 06:07:40 +00:00
``` - This topic was modified 1 year, 8 months ago by [alexli126](https://wordpress.org/support/users/alexli126/). - This topic was modified 1 year, 8 months ago by [alexli126](https://wordpress.org/support/users/alexli126/). Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * (@inpsydekrystian) * [1 year, 8 months ago](https://wordpress.org/support/topic/fatal-errors-101/#post-17926428) * Hello [@alexli126](https://wordpress.org/support/users/alexli126/) * Could you confirm whether you are testing Standard Card Payments with Advanced Card Processing enabled? * Looking forward to your reply. * Kind regards, Krystian * Thread Starter [alexli126](https://wordpress.org/support/users/alexli126/) * (@alexli126) * [1 year, 8 months ago](https://wordpress.org/support/topic/fatal-errors-101/#post-17926539) * Yes, Standard Card Payments with Advanced Card Processing enabled * However, Advanced Card payment does not work for our account. and please check at [https://wordpress.org/support/topic/issue-with-advanced-card-processing/#post-17926537](https://wordpress.org/support/topic/issue-with-advanced-card-processing/#post-17926537) * Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * (@inpsydekrystian) * [1 year, 8 months ago](https://wordpress.org/support/topic/fatal-errors-101/#post-17927022) * Hello [@alexli126](https://wordpress.org/support/users/alexli126/) * > Yes, Standard Card Payments with Advanced Card Processing enabled * As I mentioned before, I strongly advise against using both simultaneously. Most likely this is the consequence of the fatal error. * > However, Advanced Card payment does not work for our account. and please check > at [https://wordpress.org/support/topic/issue-with-advanced-card-processing/#post-17926537](https://wordpress.org/support/topic/issue-with-advanced-card-processing/#post-17926537) * I’m aware of this issue and apologize for the delay in responding. I’m currently consulting with our developers to ensure my response is accurate, as we need to investigate further. * Let us know if the problem persist after disabling Advanced Card Processing. * Kind regards, Krystian * Thread Starter [alexli126](https://wordpress.org/support/users/alexli126/) * (@alexli126) * [1 year, 8 months ago](https://wordpress.org/support/topic/fatal-errors-101/#post-17927062) * > Let us know if the problem persist after disabling Advanced Card Processing. * Yes, I disable the Advanced card: [https://prnt.sc/xBXSqb-y6m43](https://prnt.sc/xBXSqb-y6m43) * and, the fata-error persisit: * [https://prnt.sc/Oj6wsgCp10RL](https://prnt.sc/Oj6wsgCp10RL) * [https://prnt.sc/tgxG33xBClwU](https://prnt.sc/tgxG33xBClwU) * Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * (@inpsydekrystian) * [1 year, 8 months ago](https://wordpress.org/support/topic/fatal-errors-101/#post-17928617) * Hello [@alexli126](https://wordpress.org/support/users/alexli126/) * We suggest you contact us directly for further assistance. We may need to examine your logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/). Please make sure to include the URL of this thread in your ticket for reference. * Looking forward to your ticket. * Kind regards, Krystian * Thread Starter [alexli126](https://wordpress.org/support/users/alexli126/) * (@alexli126) * [1 year, 7 months ago](https://wordpress.org/support/topic/fatal-errors-101/#post-17968207) * Sorry for later response. * I aware that should be bug with PayPal for merchant in China, it should be a regional global bug or issue, so I contacted PayPal support weeks before, however it has not be fixed yet, here is their reply today: * > Thank you for your email.  > I, unfortunately, do not have a guaranteed time to give regarding the resolution. > Generally, it can take anywhere from a day to even a month, depending on how > bad the fix is. I can tell that the internal team has already identified the > issue you reported and are working with the product team focused for Chinese > merchants.  > Please await further updates. Thank you for your patience. If you have any > other questions or concerns, please don’t hesitate to reach out. I would be > glad to assist you.  * Thanks Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘fatal-errors’ is closed to new replies. * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev= 3234615) * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/) * 6 replies * 2 participants * Last reply from: [alexli126](https://wordpress.org/support/users/alexli126/) * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/fatal-errors-101/#post-17968207) * Status: not resolved