Title: FATAL ERROR:(Please activate your subscription.) Last modified: August 31, 2016 --- # FATAL ERROR:(Please activate your subscription.) * [jaakkosalmix](https://wordpress.org/support/users/jaakkosalmix/) * (@jaakkosalmix) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/) * I tried to go in to plugin update page and my backend turned out like this. Nothing works: * `Fatal error: Uncaught exception 'Exception' with message 'DateTime::__construct(): Failed to parse time string (Please activate your subscription.) at position 0 (P): The timezone could not be found in the database' in /var/www/fs2/44/wergog/ public_html/wp-content/plugins/woothemes-updater/classes/class-woothemes-updater- admin.php:164 Stack trace: #0 /var/www/fs2/44/wergog/public_html/wp-content/plugins/ woothemes-updater/classes/class-woothemes-updater-admin.php(164): DateTime->__construct(' Please activate...') #1 /var/www/fs2/44/wergog/public_html/wp-content/plugins/ woothemes-updater/classes/class-woothemes-updater-admin.php(136): WooThemes_Updater_Admin- >maybe_display_renewal_notice() #2 [internal function]: WooThemes_Updater_Admin- >maybe_display_activation_notice('') #3 /var/www/fs2/44/wergog/public_html/wp- includes/plugin.php(525): call_user_func_array(Array, Array) #4 /var/www/fs2/ 44/wergogea/public_html/wp-admin/admin-header.php(250): do_action('admin_notices')# 5 /var/www/fs2/44/wergog/public_html/wp-admin/edit-form-advanced.php(472): require_once('/ var/www/fs2/44...') #6 /var/www/fs2/44/wergogea/public_html/wp-admin/post-new. php(85): include('/var/www/fs2/44...') #7 {main} thrown in /var/www/fs2/44/wergog/ public_html/wp-content/plugins/woothemes-updater/classes/class-woothemes-updater- admin.php on line 164` * I have customizer installed and in use. It worked fine before. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/page/2/?output_format=md) [→](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/page/2/?output_format=md) * [sofiemunster](https://wordpress.org/support/users/sofiemunster/) * (@sofiemunster) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069938) * I also tried to login to my backend and I have the same problem. Nothing works: * Fatal error: Uncaught Exception: DateTime::__construct(): Failed to parse time string (Please activate your subscription.) at position 0 (P): The timezone could not be found in the database in /home/www/raisinglearners.com/wp-content/plugins/ woothemes-updater/classes/class-woothemes-updater-admin.php:164 Stack trace: # 0 /home/www/raisinglearners.com/wp-content/plugins/woothemes-updater/classes/ class-woothemes-updater-admin.php(164): DateTime->__construct(‘Please activate…’)# 1 /home/www/raisinglearners.com/wp-content/plugins/woothemes-updater/classes/ class-woothemes-updater-admin.php(136): WooThemes_Updater_Admin->maybe_display_renewal_notice()# 2 /home/www/raisinglearners.com/wp-includes/plugin.php(525): WooThemes_Updater_Admin- >maybe_display_activation_notice(”) #3 /home/www/raisinglearners.com/wp-admin/ admin-header.php(250): do_action(‘admin_notices’) #4 /home/www/raisinglearners. com/wp-admin/index.php(92): include(‘/home/www/raisi…’) #5 {main} thrown in / home/www/raisinglearners.com/wp-content/plugins/woothemes-updater/classes/class- woothemes-updater-admin.php on line 164 * [Prabhjot Singh](https://wordpress.org/support/users/prabhozyahoocomau/) * (@prabhozyahoocomau) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069943) * Same error :: Uncaught exception ‘Exception’ with message ‘DateTime::__construct(): Failed to parse time string (Please activate your subscription.) at position 0 (P): The timezone could not be found in the database’ in /home/waxadmin389/ public_html/wp-content/plugins/woothemes-updater/classes/class-woothemes-updater- admin.php:164 Stack trace: #0 /home/waxadmin389/public_html/wp-content/plugins/ woothemes-updater/classes/class-woothemes-updater-admin.php(164): DateTime->__construct(‘ Please activate…’) #1 /home/waxadmin389/public_html/wp-content/plugins/woothemes- updater/classes/class-woothemes-updater-admin.php(136): WooThemes_Updater_Admin- >maybe_display_renewal_notice() #2 [internal function]: WooThemes_Updater_Admin- >maybe_display_activation_notice(”) #3 /home/waxadmin389/public_html/wp-includes/ plugin.php(503): call_user_func_array(Array, Array) #4 /home/waxadmin389/public_html/ wp-admin/admin-header.php(250): do_action(‘admin_notices’) #5 /home/waxadmin389/ public_html/wp-admin/index.php(92): include(‘/home/waxadmin3. in /home/waxadmin389/ public_html/wp-content/plugins/woothemes-updater/classes/class-woothemes-updater- admin.php on line 164 * [andriv](https://wordpress.org/support/users/andriv/) * (@andriv) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069946) * I had same error. I deleted following plugin folder from server and site started to work again: /wp-content/plugins/woothemes-updater/ * [geekay](https://wordpress.org/support/users/geekay/) * (@geekay) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069948) * Same here…there must be something wrong with this plugin… * [sofiemunster](https://wordpress.org/support/users/sofiemunster/) * (@sofiemunster) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069949) * I placed a ticket in the support forum at WooThemes. I will let you know when I hear from them. * [chris.bair](https://wordpress.org/support/users/chrisbair-1/) * (@chrisbair-1) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069951) * Got the same thing, removing the plugin resolved the issue. * [michaelw90](https://wordpress.org/support/users/michaelw90/) * (@michaelw90) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069954) * Same problem on several of of our sites. Commenting to save thread. * Thread Starter [jaakkosalmix](https://wordpress.org/support/users/jaakkosalmix/) * (@jaakkosalmix) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069958) * I removed (changed the name) the wp-content/plugins/woothemes-updater -folder. Problem is gone. I hope that Woothemes will fix their code soon. * [TRPeterson](https://wordpress.org/support/users/trpeterson/) * (@trpeterson) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069961) * Ditto, commenting to save thread. * [dnavratil](https://wordpress.org/support/users/dnavratil/) * (@dnavratil) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069971) * Same here – filed a ticket with Woo…. * Have no time for debugging, but it seems as though the Woo-License API is returning incorrect data after the recent “new: store your credit-card here” feature has been introduced 🙁 * [Gerhard Potgieter](https://wordpress.org/support/users/kloon/) * (@kloon) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069972) * Hi there, we pushed live some code on our server that might have caused this. Can I ask that you please test this and let me know if the issue is now resolved for you? * Sorry for the inconvenience caused. * [TRPeterson](https://wordpress.org/support/users/trpeterson/) * (@trpeterson) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069975) * Still the same error for my site. * [whatsanoob](https://wordpress.org/support/users/whatsanoob/) * (@whatsanoob) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069976) * The issue appears to be resolved for my site. * [thermosmart](https://wordpress.org/support/users/thermosmart/) * (@thermosmart) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069978) * Not working here, same problem. * I hate this, everything was oke till yesterday night! * [brajindersingh](https://wordpress.org/support/users/brajindersingh/) * (@brajindersingh) * [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/#post-7069979) * Well, had the same problem but fixed it myself. Seems like the problem is caused by the DateTime object used in class-woothemes-updater-admin.php. Go the suggested line in the error, in the asked question it’s the line number 164: * thrown in /var/www/fs2/44/wergog/public_html/wp-content/plugins/woothemes-updater/ classes/class-woothemes-updater-admin.php on line 164 * Find the DateTime object and replace it as following: * \\ $date = new DateTime( parse_str($product[‘license_expiry’]) ); \\ The $product[‘ license_expiry’] should be parsed as string. * That’s it. Hope it woks. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/page/2/?output_format=md) [→](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/page/2/?output_format=md) The topic ‘FATAL ERROR:(Please activate your subscription.)’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/customizr/4.4.24/screenshot.png) * Customizr * [Support Threads](https://wordpress.org/support/theme/customizr/) * [Active Topics](https://wordpress.org/support/theme/customizr/active/) * [Unresolved Topics](https://wordpress.org/support/theme/customizr/unresolved/) * [Reviews](https://wordpress.org/support/theme/customizr/reviews/) ## Tags * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/) * 21 replies * 14 participants * Last reply from: [susinpgh](https://wordpress.org/support/users/susinpgh/) * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/fatal-errorplease-activate-your-subscription/page/2/#post-7070117) * Status: not resolved