Title: Fatal Error…but no active_plugins row
Last modified: August 20, 2016

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# Fatal Error…but no active_plugins row

 *  [themusicmonkey](https://wordpress.org/support/users/themusicmonkey/)
 * (@themusicmonkey)
 * [13 years, 11 months ago](https://wordpress.org/support/topic/fatal-errorbut-no-active_plugins-row/)
 * I run a music site which unfortunately came crashing to the ground last night
   🙁
    I tried to make a post and the entire backend of wordpress was glitching 
   and lagging pretty heavily so I deactivated all the plugins….when I reactivated,
   of course I overloaded the site and got one of this infamous ‘Fatal Error’ messages
   because I had exhausted my memory. I’ve seen and read the material on deactivating
   plugins using Phpmyadmin, but I don’t have an ‘active_plugins’ row in the wp-
   options table. So has anyone got any suggestions on how else to sort it? My hosting
   provider suggested the following…but it worried me slightly that their tech support
   won’t support these changes! HELP!
 * > Your request can only be accomplished via customizing PHP on your hosting package.
   > Default values for PHP can be modified by use of the php.ini file that can 
   > be created in the cgi-bin. Modifications to the php.ini file are not supported
   > by Network Solutions technical support. You may make changes to the php.ini
   > file and upload it to your /cgi-bin folder, but any changes to the php.ini 
   > file that are detrimental to the server’s performance may result in a suspension
   > of your hosting account. If you are unsure how to follow the directions below,
   > or you don’t wish to make the change, you can purchase MyTime Support any time
   > by calling us. The charge for a custom php.ini is $59.99.”

Viewing 1 replies (of 1 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [13 years, 11 months ago](https://wordpress.org/support/topic/fatal-errorbut-no-active_plugins-row/#post-2775298)
 * try:
 * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by FTP or phpMyAdmin. Sometimes, an apparently inactive plugin can still cause
   problems (because the hooks remain unless plugins completely removed or some 
   plugins stick around in cached files. So by renaming the folder, you break them
   and force them inactive).
 * -switching to the unedited default theme (twentyten) for a moment by renaming
   your current theme’s folder in wp-content/themes. The idea is to force WordPress
   to fall back to the default theme to rule out any theme-specific issue.
 * If you don’t have access to your admin area, then access your server via FTP 
   or SFTP or whatever file management application your host provides.

Viewing 1 replies (of 1 total)

The topic ‘Fatal Error…but no active_plugins row’ is closed to new replies.

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)
 * [php](https://wordpress.org/support/topic-tag/php/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [t-p](https://wordpress.org/support/users/t-p/)
 * Last activity: [13 years, 11 months ago](https://wordpress.org/support/topic/fatal-errorbut-no-active_plugins-row/#post-2775298)
 * Status: not resolved

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