Support » Plugin: BackWPup - WordPress Backup Plugin » Fatal error – wordpress dashboard disappeared with new 3.5 update

  • Resolved vgancov

    (@vgancov)


    Hi – I installed the 3.5 update tonight in my client’s website, and the entire dashboard on the back end has disappeared, and this message is the only thing showing:

    Fatal error: Can’t use function return value in write context in /home/content/77/11276577/html/wp-content/plugins/backwpup/inc/class-destination-ftp.php on line 285

    I can’t access anything on the dashboard to uninstall this or make any edits on the client’s website. I do see the website when not logged into the wordpress backend, but I do need to make some edits and cannot due to this error. Please let me know how to resolve this issue.

    [ Signature deleted ]

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Just adding this to be clear – I see the dashboard menu on the left, and on the right, a blank screen except for the Fatal error message. I cannot click anything on the dashboard with any result, and I cannot log out either.

    thanks!

    Plugin Author Brandon Olivares

    (@cocreation)

    Hi @vgancov, what version of php are you using?

    Plugin Author Brandon Olivares

    (@cocreation)

    Hi again @vgancov,

    Would still like to know your PHP version, but I think doing this will solve your problem until we can institute a fix:

    in backwpup/inc/class-destination-ftp.php, you’ll see this on line 285:

    			if ( ! empty( BackWPup_Option::get( $jobid, 'ftpssl' ) )
    

    Replace it with this:

    			$ftp_ssl = BackWPup_Option::get( $jobid, 'ftpssl' );
    			if ( ! empty( $ftp_ssl )
    

    Let me know if this makes sense.

    Hi Brandon –

    I think it’s version 7.0.

    Thanks!

    Hi Brandon,

    I can’t access anything on the backend to even edit the PHP – that is the main issue. None of the items on the dashboard are responding/taking me to any pages at all.

    Plugin Author Brandon Olivares

    (@cocreation)

    Hi @vgancov, don’t you have FTP access?

    Also if you can double check on the PHP version, I think the error comes from PHP versions less than 5.5, but I need to make sure. I tested this on 7.1 with no errors.

    Plugin Support duongcuong96

    (@duongcuong96)

    the problem because of we suddenly upgrade GuzzleHttp to a newer version that dropped support for 5.3 🙁
    Sorry, but we currently try to fix it and going to release the new fixed version as soon as possible, really sorry for any problem happens to your guys 🙁

    For now, you can downgrade BackWPUp by download and install the older version 3.4.5 here:
    https://downloads.wordpress.org/plugin/backwpup.3.4.5.zip

    Or better tell your hoster to upgrade PHP to the newer version like 5.6 or 7.0.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hi @all,

    we have a new version on github fixing bugs of 3.5.0. You can download it here https://github.com/inpsyde/backwpup/archive/master.zip.
    Would be great if we get some feedback before we release on wordpress.org.

    Thanks a lot for your help!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Side note about this topic: Andreas W Don’t use @ all again as that does not do what you thing it does. It does not notify anyone. 😉

    I’ve archived all of the other replies to this thread.

    If are not the original poster and you need support then per the forum guidelines please start your own topic.

    https://wordpress.org/support/guidelines/#post-in-the-best-place

    You can do so here.

    https://wordpress.org/support/plugin/backwpup/#new-post

    When you reply with “I have that problem too! Here’s a lot of data!” you’re hijacking someone else’s topics with your problem. While the symptoms may be similar it’s more often than not, not the same problem.

    The topic does not belong to the plugin author or their support person. It’s that of the person who originally raise the topic for their problem.

    In the future please start your own topic. That is how these forums work on purpose.

    Plugin Support duongcuong96

    (@duongcuong96)

    Hi there,
    The new 3.5.1 version has been released with bugs fixed, please update as soon as possible.
    If you still have any problem, just let me know 🙂

    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/
    Thank you!

Viewing 10 replies - 1 through 10 (of 10 total)
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