Support » Plugin: Better Click To Tweet » Fatal Error with latest update

Fatal Error with latest update

  • cam5atl

    (@cam5atl)


    1 week, 5 days ago

    Hello,

    I have attempted to update the plugin twice and experienced a fatal error. Good thing I backed up my system. Can you tell me if this is a plugin incompatibility issue or something else?

    The message reads: There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Ben Meredith

    (@benmeredithgmailcom)

    1 week, 5 days ago

    Hi @cam5atl

    I’m happy to look into this. That error message is a WordPress system error that also sends a specific error to the administrator email on the site. Do you see an error emailed to the admin email?

    I’m happy to look into it further, but I’ll need to be able to replicate a problem.

    Does your host offer staging environments where you can update and reliably reproduce the problem? We’ll need to see that to get to the bottom of this. It could be a conflict with another plugin or the theme. Hard to tell at this point.

    Thread Starter cam5atl

    (@cam5atl)

    1 week, 5 days ago

    Hi Ben,

    Thanks for your reply. I checked but haven’t received the system error email. Is there another way to access it? Yes, I have access to staging. Likely may be a conflict. Is there another way to get the error report?

Viewing 2 replies - 1 through 2 (of 2 total)
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