Title: Fatal Error with Jetpack 2.9.3 Last modified: August 21, 2016 --- # Fatal Error with Jetpack 2.9.3 * Resolved [mbnocx](https://wordpress.org/support/users/mbnocx/) * (@mbnocx) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/) * I went to login to my site today and I received several fatal errors all pointing to Jetpack files. I FTP’d to my site and disabled the plugin and I was able to then get back in. When I tried re-enabling the plugin I get the following errors. I don’t know if a newer update was available and something broke but this is all new with Jetpack – I’ve been using it for awhile with zero problems until now. * > Warning: require_once(/home/guard/public_html/wp-content/plugins/jetpack/class. > jetpack-heartbeat.php): failed to open stream: No such file or directory in/ > home/guard/public_html/wp-content/plugins/jetpack/jetpack.php on line 50 > Fatal error: require_once(): Failed opening required ‘/home/guard/public_html/ > wp-content/plugins/jetpack/class.jetpack-heartbeat.php’ (include_path=’.:/usr/ > lib/php:/usr/local/lib/php’) in /home/guard/public_html/wp-content/plugins/ > jetpack/jetpack.php on line 50 * As a note, the other day when WP auto updated to 3.8.2 Jetpack was working fine. * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 13 replies - 1 through 13 (of 13 total) * Moderator [Samuel Wood (Otto)](https://wordpress.org/support/users/otto42/) * (@otto42) * WordPress.org Admin * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796211) * Try downloading the plugin from the plugin page and installing the files manually via FTP. Seems you may have gotten a bad download, somehow. * Thread Starter [mbnocx](https://wordpress.org/support/users/mbnocx/) * (@mbnocx) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796216) * Thanks, I am trying that now. Do you know of any way to import my settings from the previous plugin folder (which I simply renamed) to the one I am now uploading? Thanks! * Plugin Author [Brandon Kraft](https://wordpress.org/support/users/kraftbj/) * (@kraftbj) * Code Wrangler * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796230) * Hi, * The settings aren’t contained within the folder, so uploading a fresh copy via FTP to the same folder won’t impact your settings. * Cheers! * Thread Starter [mbnocx](https://wordpress.org/support/users/mbnocx/) * (@mbnocx) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796241) * Thank you for the info. * [ZoliErdos](https://wordpress.org/support/users/zolierdos/) * (@zolierdos) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796297) * Does not look like an accidental bad download to me, so others report it, I got it here, repeatedly (after FTP delete, re-install again): * Warning: require_once() [function.require-once]: Unable to access /var/www/vhosts/ enterpriseirregulars.com/httpdocs/wordpress/wp-content/plugins/jetpack/class. jetpack.php in /var/www/vhosts/enterpriseirregulars.com/httpdocs/wordpress/wp- content/plugins/jetpack/jetpack.php on line 37 * Warning: require_once(/var/www/vhosts/enterpriseirregulars.com/httpdocs/wordpress/ wp-content/plugins/jetpack/class.jetpack.php) [function.require-once]: failed to open stream: No such file or directory in /var/www/vhosts/enterpriseirregulars. com/httpdocs/wordpress/wp-content/plugins/jetpack/jetpack.php on line 37 * Fatal error: require_once() [function.require]: Failed opening required ‘/var/ www/vhosts/enterpriseirregulars.com/httpdocs/wordpress/wp-content/plugins/jetpack/ class.jetpack.php’ (include_path=’.:/usr/share/pear/’) in /var/www/vhosts/enterpriseirregulars. com/httpdocs/wordpress/wp-content/plugins/jetpack/jetpack.php on line 37 * Thread Starter [mbnocx](https://wordpress.org/support/users/mbnocx/) * (@mbnocx) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796320) * In my case it definitely was not a bad download as I have had Jetpack installed for many months. The errors I was getting all pointed to the ‘class.jetpack-heartbeat. php’ file as missing, which it was. I am concerned why that file suddenly disappeared when I myself never deleted it. I will check with my host as well just in case something else is going on. * [teddyskitchenph](https://wordpress.org/support/users/teddyskitchenph/) * (@teddyskitchenph) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796330) * hello, i have the same issue. I have jetpack and did not install the updates yesterday. And then when i tried accessing the site this morning i got this fatal error. I am not installing the plugins through ftp, so my ftp account is not set-up. help please. * Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/) * (@richardmtl) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796362) * **ZoliErdos**: You’re certain that you deleted the whole /jetpack/ folder and then reuplaoded it? Can you show me a screenshot of the content of your /jetpack/ folder? * **mbnocx**: Do you have 2.9.3 now, and do you still have errors? * **teddyskitchenph**: Could you post your site URL here, so I can have a look? * If you want it to remain private, you can also contact us via this contact form: [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/) * If you contact us through our form, please make sure to include a link to this thread in your message. * [ZoliErdos](https://wordpress.org/support/users/zolierdos/) * (@zolierdos) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796373) * Yes: * 1: deleted the entire folder structure, but then installed it from within the WP Admin area. * 2: Deleted folder via FTP again, downloaded jetpack.zip, and installed it, but again used WP admin to upload / imstall from the zip on my computer. * 3: deleted again, unzipped pkg on my computer, then copied files via ftp. Now it seems to work. * Thread Starter [mbnocx](https://wordpress.org/support/users/mbnocx/) * (@mbnocx) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796386) * > mbnocx: Do you have 2.9.3 now, and do you still have errors? * I am no longer having any issues. I was just concerned as to why the file was deleted but I would agree that this is not a plugin issue and could be something with my host (hopefully nothing worse). * I am good though. 🙂 * [epasda](https://wordpress.org/support/users/epasda/) * (@epasda) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796553) * Support: * I tried the above suggestions but I have still have no success: * 1: Deleted the entire folder structure via WP Admin confirming with the “Yes, Delete these files and data” button. 2: Downloaded jetpack.zip v2.9.3, unzipped it on my computer, and then uploaded the folder and its contents via ftp to the plugin folder. 3. When I active it (as “jetpack” does show up in my plugin list), I get the following error: **“Fatal error: Cannot redeclare class Jetpack_Options in /home/epasda0/public_html/wp-content/plugins/jetpack/class.jetpack-options. php on line 3”** * Can you tell me what I am missing? * [epasda](https://wordpress.org/support/users/epasda/) * (@epasda) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796554) * I figured it out. * It’s apparent that there was a plugin conflict between Jetpack and “Gallery Carousel Without JetPack”. So disabling the later resolved the problem. * [michelguerra](https://wordpress.org/support/users/michelguerra/) * (@michelguerra) * [11 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796627) * Deleting the folder via FTP and then uploading the last version and unzipping it, that makes it work. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Fatal Error with Jetpack 2.9.3’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 13 replies * 8 participants * Last reply from: [michelguerra](https://wordpress.org/support/users/michelguerra/) * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-with-jetpack-293/#post-4796627) * Status: resolved