Support » Fixing WordPress » Fatal Error – White Screen of Death

  • Resolved Dayton Design

    (@wbbuilder)


    This morning I work up to a blank homepage and login page. The site seems to load for a second and then goes to a blank white screen quickly.

    I disabled all plugins and my theme using FTP but none of those worked. So I found my error logs and see these errors:

    [11-Aug-2019 15:28:54 UTC] PHP Warning:  fileperms(): stat failed for /MyRoot/public_html/index.php in 
    
    /MyRoot/public_html/wp-admin/includes/file.php on line 1779
    [11-Aug-2019 15:29:05 UTC] PHP Warning:  Cannot modify header information - headers already sent by (output started at 
    
    /MyRoot/public_html/wp-admin/includes/file.php:1779) in /MyRoot/public_html/wp-login.php on line 468

    I contacted my hosting company and they told me this: “I need to submit a ticket request to whitelist the mod_sec rule and allow the process to run.” But I am not sure if this is the case. I have several WordPress accounts on this same server, none of them are affected, so if this is an account issue, why are my other sites showing. I suspect its an issue with this installation. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator bcworkz

    (@bcworkz)

    PHP could not determine permissions for index.php. The remaining errors are side effects unrelated to the problem. Be sure the file exists and that the user PHP runs as (often www-data, YMMV) has read/write/modify permissions for the file. If that checks out, the issue probably is a mod_sec issue.

    Thank you for your help. The issue did turn out to be my theme after all.

    Moderator bcworkz

    (@bcworkz)

    You’re welcome. Too bad my guess was off the mark, but I’m glad it’s resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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