Title: Fatal Error when running Background Processing Test Last modified: December 9, 2022 --- # Fatal Error when running Background Processing Test * Resolved [kejserjorn](https://wordpress.org/support/users/kejserjorn/) * (@kejserjorn) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-when-running-background-processing-test/) * Hi, * I tried to run a Background Processing Test in the Woocommerce Status -> Tools section. * The response is just: “There has been a critical error on your website” * I attached a picture of the log below. It seems something is missing from the Facebook for Woocommerce plugin. * Is this something I should worry about? And how do I fix it? I tried removing and reinstalling the plugin. That didn’t change anything. * Everything on up to date on the website. * [https://snipboard.io/jEMmPA.jpg](https://snipboard.io/jEMmPA.jpg) * Thank You Viewing 7 replies - 1 through 7 (of 7 total) * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-when-running-background-processing-test/#post-16274649) * Hi there [@kejserjorn](https://wordpress.org/support/users/kejserjorn/) 👋 * > Is this something I should worry about? And how do I fix it? I tried removing > and reinstalling the plugin. That didn’t change anything. > Everything on up to date on the website. * Thanks for reaching out, let’s figure out why things are not lining up! * From what I gather, the `Background Processing Test` is available before the plugin is fully setup; as afterwards, [the options appearing in the screenshot included in the documentation here would show](https://woocommerce.com/document/facebook-for-woocommerce/#section-26). * Could you clarify if you have been through with the [connecting your WooCommerce store and your Facebook page steps](https://woocommerce.com/document/facebook-for-woocommerce/#getting-started), already, please? * Thank you. 🙂 * Thread Starter [kejserjorn](https://wordpress.org/support/users/kejserjorn/) * (@kejserjorn) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-when-running-background-processing-test/#post-16274688) * Hi Pepe, * My Woocommerce store and my Facebook page are fully connected. I did this about a year ago and it seems to work just fine. * I only stumbled upon the error because I tried running the Background Processing Test. * Thank You 🙂 * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-when-running-background-processing-test/#post-16274716) * Hi there [@kejserjorn](https://wordpress.org/support/users/kejserjorn/), * Thank you for clarifying further. In that case, kindly have a look at the store’s System Status Report (SSR), under `WooCommerce > Status`. * Towards the bottom/end of that screen, what is the count in the line named `Failed`, under `Action Status`? * Additionally, feel free to go ahead with installing the [WP Crontrol](https://wordpress.org/plugins/wp-crontrol/) plugin and see what information it reveals, regarding the store’s WP-Cron system. * In order to enable us to investigate further, could you please share a copy of your site’s System Status? You can find it via `WooCommerce > Status`. Select` Get system report` and then click the `Copy for support` button. You can either paste it in your response here, or use [https://pastebin.com/](https://pastebin.com/) for pasting it there and sharing it with us. * Also, could you please navigate to `WooCommerce > Status > Logs` and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error. * If so, please select `View` and copy and paste them into your reply here. * Looking forward to hearing from you! * Thread Starter [kejserjorn](https://wordpress.org/support/users/kejserjorn/) * (@kejserjorn) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-when-running-background-processing-test/#post-16275277) * Hi, * > Towards the bottom/end of that screen, what is the count in the line named > Failed, under Action Status? * The number is 279 * > In order to enable us to investigate further, could you please share a copy > of your site’s System Status? * Sure. Here You go: * [https://pastebin.com/aYMMNUxC](https://pastebin.com/aYMMNUxC) * > Also, could you please navigate to WooCommerce > Status > Logs and from the > dropdown on the right side, please see if there are any logs starting with > the words fatal-error. * I have a few of these. Most are older, but the one mentioned in this post is from today and it contains a lot of similar errors from every time I tried to run the Background Processing test. I pasted them here: * [https://pastebin.com/0PsgcXpT](https://pastebin.com/0PsgcXpT) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-when-running-background-processing-test/#post-16275357) * Hello, * You can temporarily switch the site’s theme to [Storefront](https://www.woocommerce.com/storefront/), then disable all plugins except for WooCommerce and Facebook for WooCommerce. * Try again to run the Background Processing Test. Please check if you are not seeing the same problem at this point. If the problem is not present, it means there was a conflict, and you can perform a conflict test as explained below: * [https://docs.woocommerce.com/document/how-to-test-for-conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts) * You can use the Meks Quick Plugin Disabler, which is a plugin to remember what plugins you currently have active so it’s easy to switch them back on. Link: [https://wordpress.org/plugins/meks-quick-plugin-disabler/](https://wordpress.org/plugins/meks-quick-plugin-disabler/) * [Nima](https://wordpress.org/support/users/nimakarimi/) * (@nimakarimi) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-when-running-background-processing-test/#post-16275361) * Hi [@kejserjorn](https://wordpress.org/support/users/kejserjorn/), * Thank you for bringing this issue to our attention. * I can confirm the issue with the Background Processing Test tool. Our team has prepared a fix for it, which we will release soon. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-when-running-background-processing-test/#post-16275380) * Hi [@kejserjorn](https://wordpress.org/support/users/kejserjorn/) * As mentioned in the previous response by [@nimakarimi](https://wordpress.org/support/users/nimakarimi/) it is a reported issue. This bug will not affect your site, you can hold off running the Background Processing Test. * The issue is reported here: [https://github.com/woocommerce/facebook-for-woocommerce/issues/2415](https://github.com/woocommerce/facebook-for-woocommerce/issues/2415) * Let us know if there are any questions. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Fatal Error when running Background Processing Test’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 7 replies * 4 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-when-running-background-processing-test/#post-16275380) * Status: resolved