Title: Fatal Error: wc_get_screen_ids()
Last modified: August 22, 2016

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# Fatal Error: wc_get_screen_ids()

 *  [afuturesvision](https://wordpress.org/support/users/afuturesvision/)
 * (@afuturesvision)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-wc_get_screen_ids/)
 * I was updating my client’s website (that has not been made live yet) and had 
   to upgrade to WordPress 4.1.1, Virtue 2.4.2, an WooCommerce 2.3.5. Somewhere 
   in that, I have now come across the following fatal error:
 * Fatal error: Call to undefined function wc_get_screen_ids() in /home/a3242271/
   public_html/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-help.
   php on line 35
 * I have tried to uninstall an reinstall the files, and research how to fix that
   error but I can’t even find any references to function `wc_get_screen()` so I
   am drawing blanks here.
 * The website as published ([http://afuturesvision.comyr.com/](http://afuturesvision.comyr.com/))
   is appearing fine, however the fatal error is showing when I try to access /wp-
   admin/
 * I need to get this published to their domain ASAP so any help would be greatly
   appreciated.
 * Thanks
    Taylor
 * [https://wordpress.org/plugins/woocommerce/](https://wordpress.org/plugins/woocommerce/)

Viewing 1 replies (of 1 total)

 *  [vark](https://wordpress.org/support/users/vark/)
 * (@vark)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-wc_get_screen_ids/#post-5880970)
 * Hi,
    I think you’ve got a busted woocommerce install. Try deleting woocommerce,
   and downloading and installing a fresh version. Vark
 * Edit:
    Just realized you shouldn’t do a delete/reinstall in wp-admin. Rather,
   delete the plugin folder in your ftp client and upload a clean, new woocommerce
   folder via your ftp client. Vark

Viewing 1 replies (of 1 total)

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## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * 1 reply
 * 2 participants
 * Last reply from: [vark](https://wordpress.org/support/users/vark/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-wc_get_screen_ids/#post-5880970)
 * Status: not resolved