Support » Plugin: Better Google Analytics » Fatal Error Upon Plugin Update

  • When I updated by Better Google Analytics plugin this morning from 1.1.4 to 1.2.3 I was greeted with a fatal error message.

    I rolled back the plugin to 1.1.4 and tried again with 1.2.0, but here’s the message I’m getting when I go to the Analytics report tab:

    Fatal error: Uncaught exception ‘Exception’ with message ‘DateTimeZone::__construct(): Unknown or bad timezone ()’ in /home/bassicsax/public_html/version5/wp-content/plugins/better-analytics/library/DigitalPointBetterAnalytics/Helper/Reporting/Abstract.php:685 Stack trace: #0 /home/bassicsax/public_html/version5/wp-content/plugins/better-analytics/library/DigitalPointBetterAnalytics/Helper/Reporting/Abstract.php(685): DateTimeZone->__construct(”) #1 /home/bassicsax/public_html/version5/wp-content/plugins/better-analytics/library/DigitalPointBetterAnalytics/ControllerAdmin/Analytics.php(122): DigitalPointBetterAnalytics_Helper_Reporting_Abstract->getWeeklyHeatmap(1, 4, ‘ga:sessions’) #2 /home/bassicsax/public_html/version5/wp-content/plugins/better-analytics/library/DigitalPointBetterAnalytics/Base/Admin.php(293): DigitalPointBetterAnalytics_ControllerAdmin_Analytics->actionHeatmaps() #3 [internal function]: DigitalPointBetterAnalytics_Base_Admin->display_page(”) #4 /home/bassicsax/public_html/version5/wp-includes/class- in /home/bassicsax/public_html/version5/wp-content/plugins/better-analytics/library/DigitalPointBetterAnalytics/Helper/Reporting/Abstract.php on line 685

    The Analytics widget on my WP dashboard however, is showing traffic and data, which does change.

    Any ideas what may be causing this? It is way above my paygrade. 😉 Any help would be greatly appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author digitalpoint

    (@digitalpoint)

    What time zone so your WordPress set for? (under Admin -> Settings -> General)

    Also, what version of PHP are you using?

    My time zone is set as Vancouver, and the PHP version is 5.4.

    Plugin Author digitalpoint

    (@digitalpoint)

    If you make a PHP file to show your server’s PHP info like so:

    <?php
    
    phpinfo();

    Save that to your server and then view that PHP file through your browser (you can name it anything you want), you should find a section titled “date” and some info about the timezone database it’s using.

    Normally the “Timezone Database” will be “internal” and you can see the Olson Timezone Database Version there. Can you tell me if your server is using the internal database and if so, what version it shows there?

    Honestly I’m a little perplexed about what’s going on here because in *theory* that should never happen like you are seeing there (obviously it is though for some reason).

    I don’t suppose upgrading PHP might be an option just to rule out some weird bug with the PHP DateTimeZone class in old versions? On a side note, PHP 5.4 was end of lifed a long time ago and doesn’t even get security updates in a long time now: http://php.net/supported-versions.php

    “Olson” Timezone Database Version 2014.8
    Timezone Database internal
    Default timezone UTC

    I believe I can change my PHP version I think I saw that option when I check in the CPanel the other day. I’d have to log in again and confirm that.

    *** Just above the Date boxes, there was this warning:***

    Warning: phpinfo(): It is not safe to rely on the system’s timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone ‘UTC’ for now, but please set date.timezone to select your timezone. in /home/bassicsax/public_html/blog/timezone_info.php on line 3

    • This reply was modified 3 years, 2 months ago by bassicsax.
    Plugin Author digitalpoint

    (@digitalpoint)

    If you add this line to your wp-config.php file (at the top or bottom, doesn’t matter where), does the error go away?

    date_default_timezone_set('America/Vancouver');

    It’s a little difficult to debug on this end because I don’t have any servers that I can put PHP 5.4 on it.

    The “date.timezone” setting in your php.ini file is required when using timezone functions (the alternative if you can’t edit php.ini is to add the above line to your config file since it will at least set it on a per request basis).

    From the PHP documentation, it looks like PHP 5.4 is the version that changed how it works (specifically prior to that PHP would be fine using the time zone as set by the server itself). Some info on that here:
    http://php.net/manual/en/datetime.configuration.php#ini.date.timezone

Viewing 5 replies - 1 through 5 (of 5 total)
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