Title: Fatal error upgrading Plugin
Last modified: April 16, 2018

---

# Fatal error upgrading Plugin

 *  Resolved [kimonoestudio](https://wordpress.org/support/users/kimonoestudio/)
 * (@kimonoestudio)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-upgrading-plugin/)
 * Hi there!
    I´m trying to update the plugin for the version 3.0.1 to the actual
   one (4.3) but i get this error that breaks it all: Fatal error: Call to undefined
   function shortcode_exists() in /var/www/vhosts/16/179192/webspace/httpdocs/santahelena.
   net/wp-content/plugins/private-content/private-content.php on line 416
 * Any help how i can update :-S
    [Screenshot](http://www.santahelena.net/wp-content/uploads/Captura-de-pantalla-2018-04-16-a-las-9.56.47.png)
    -  This topic was modified 8 years, 1 month ago by [kimonoestudio](https://wordpress.org/support/users/kimonoestudio/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-upgrading-plugin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Aldo Latino](https://wordpress.org/support/users/aldolat/)
 * (@aldolat)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-upgrading-plugin/#post-10185765)
 * Hi,
    Have you purchased the plugin from the CodeCanyon store? If so, you have
   to upgrade from there. The plugin hosted on wordpress.org is another plugin.
 * Please, let me know.
 *  Thread Starter [kimonoestudio](https://wordpress.org/support/users/kimonoestudio/)
 * (@kimonoestudio)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-upgrading-plugin/#post-10185779)
 * Hello Aldo!!
    Thanks 4 th quick reply. Yes i bought it from there and also dowloaded
   the upgrade from there. :-S
 * Any idea why is this error coming up?
    Thanks!!
 *  Plugin Author [Aldo Latino](https://wordpress.org/support/users/aldolat/)
 * (@aldolat)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-upgrading-plugin/#post-10185822)
 * This occurred because CodeCanyon doesn’t redirect the upgrading requests correctly.
   If a plugin comes from CodeCanyon, the upgrade must be done via CodeCanyon’s 
   servers; if the plugin comes from wordpress.org repository, the upgrade should
   be done from there.
 * Beyond this, the two plugins (mine and the plugin of CodeCanyon) share the same
   name (`private-content`), that is something to be avoided.
 * In your case, I would download from CodeCanyon the version you were using before
   the upgrade process and I would restore the files in `private-content` folder,
   and I would check if all is working fine. Then I would download the new version(
   always from CodeCanyon) and I would attempt a manual upgrade.
 * Let me know.
 *  Thread Starter [kimonoestudio](https://wordpress.org/support/users/kimonoestudio/)
 * (@kimonoestudio)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-upgrading-plugin/#post-10185842)
 * Hi again and thanks a lot!
    Actually this is what i already did, the old version
   form CodeCanyon works fine , but when i upload the new one (from Codecanyon too)
   it doesn´t work. The thing is that i need to upgrade the pluging cos i need the
   Mail add on latest version to work, otherwise the add on won´t work…
 *  Plugin Author [Aldo Latino](https://wordpress.org/support/users/aldolat/)
 * (@aldolat)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-upgrading-plugin/#post-10185902)
 * > … but when i upload the new one (from Codecanyon too) it doesn´t work.
 * Ok, but you should ask the developer. I do not know that plugin at all.
 * Anyway, you could try deactivating all plugins except Private Content, then upgrade
   to the new version. If the upgrade goes fine and the plugin works, then there
   is an incompatibility between the new version and some other plugin. Reactivating
   the other plugins ony by one should help you in finding the incompatible plugin.
 *  Thread Starter [kimonoestudio](https://wordpress.org/support/users/kimonoestudio/)
 * (@kimonoestudio)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-upgrading-plugin/#post-10185915)
 * you´re right, thanks a mill for your help. Ill try deactivating other plugins,
   just didn´t realize compatibility could be the issue…
    Meanwhile i´ll wait for
   the developer to reply.
 * Thanks!!
    😉

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Fatal error upgrading Plugin’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/private-content_924d8c.svg)
 * [Private Content](https://wordpress.org/plugins/private-content/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/private-content/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/private-content/)
 * [Active Topics](https://wordpress.org/support/plugin/private-content/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/private-content/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/private-content/reviews/)

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)
 * [update plugin](https://wordpress.org/support/topic-tag/update-plugin/)

 * 6 replies
 * 2 participants
 * Last reply from: [kimonoestudio](https://wordpress.org/support/users/kimonoestudio/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-upgrading-plugin/#post-10185915)
 * Status: resolved