Support » Plugin: Jetpack by WordPress.com » Fatal Error updating from Jetpack 6.8.1 to Jetpack 6.9

  • Resolved jayceezay

    (@jayceezay)


    I initiated an update from Jetpack 6.8.1 -> Jetpack 6.9.

    I received the following error message:

    Plugin could not be activated because it triggered a fatal error.

    Warning: require_once(/home/content/p3pnexwpnas02_data03/61/2555461/html/wp-content/plugins/jetpack/_inc/lib/class.media.php): failed to open stream: No such file or directory in /home/content/p3pnexwpnas02_data03/61/2555461/html/wp-content/plugins/jetpack/class.jetpack.php on line 25

    Fatal error: require_once(): Failed opening required ‘/home/content/p3pnexwpnas02_data03/61/2555461/html/wp-content/plugins/jetpack/_inc/lib/class.media.php’ (include_path=’.:/opt/remi/php72/root/usr/share/pear:/opt/remi/php72/root/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/content/p3pnexwpnas02_data03/61/2555461/html/wp-content/plugins/jetpack/class.jetpack.php on line 25

    Please help. Thanks.

    • This topic was modified 11 months ago by jayceezay.
Viewing 6 replies - 46 through 51 (of 51 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    I reached out to them and will let you know what they say.

    @jeherve Thank you so much! I will wait to do anything but I was thinking it might be best now to communicate the rest of this by my email Iโ€™ve used to contact Jetpack support before, since itโ€™s now out of the scope of this support forum. You agree?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    Sure thing, that works for me ๐Ÿ‘

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    @andrewarthurdawson Just to let you know that I still have not received any reply from GoDaddy. I’ve contacted them again today. I’ll email you when they reply.

    Andrew Arthur Dawson

    (@andrewarthurdawson)

    @jeherve hey, Jeremy, sent you a few emails with some errors in my WordPress debug log and wanted to know what your thoughts were on whether they could be related to my timeout issues. Are you still around and getting my emails? Usually you respond within a day? I also reported a separate bug that isnโ€™t related to my site and is a Jetpack issue but have not seen a response from it either. Hopefully Iโ€™ll hear back from you on both soon?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    Hopefully Iโ€™ll hear back from you on both soon?

    I’ve just replied to you.

Viewing 6 replies - 46 through 51 (of 51 total)
  • The topic ‘Fatal Error updating from Jetpack 6.8.1 to Jetpack 6.9’ is closed to new replies.