fatal error / Update WP & Optimizepress

  • Resolved tr91

    (@tr91)


    2 years ago

    Hello,

    Yesterday when I updated WordPress and optimizepress, the whole homepage crashed. I received an email that the plugin “Fuse Social Floating Sidebar” caused a serious error and the page stopped working. The homepage could no longer be accessed. I started WP in safe mode and uninstalled the plugin. Then it worked again.
    When I activated the plugin again, nothing worked anymore.

    I like the plugin very much. I would like to activate it again. What is the reason for the error?

    Thanks and regards,
    Tobias

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    2 years ago

    Hi there,

    Thanks for reaching out.

    I tried to replicate the issue on my local end with OptimizePress, and I can’t replicate the issue.

    Can you create a staging website, and share the login details by creating a ticket:

    https://fusefloat.freshdesk.com/support/tickets/new

    Let me know your thoughts.

    Thanks.

    Thread Starter tr91

    (@tr91)

    2 years ago

    i´ve done. Thank you!

    wpcohort

    (@wpcohort)

    2 years ago

    Hi there,

    We found the issue is coming because of the PHP version of the server. We found you are using PHP 5.6, and we recommend having at least PHP 7.3 to make this plugin work.

    Let me know if it helps!

    Best,

    Thread Starter tr91

    (@tr91)

    2 years ago

    Thank you for your fast and great support. it all works!

    Plugin Author Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    2 years ago

    You are very welcome. Have a nice day 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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