Hi @lewiswordpress
We will look into it and let you know.
One more thing – could you copy and paste error log (related to ShopMagic) from WooCommerce > Logs (unless it’s the same as above)?
@damianmachnik While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves.
Hi @sterndata Understood. As you noticed, no harm intentions on our side. We just want to check (and fix) this issue as soon as possible.
Helping users through WP forum is crucial, however sometimes the only solution for a possible bug is fixing it on a developers’ side. We believe that this may be such a case.
@lewiswordpress As we are not able to recreate this issue on our end (ShopMagic works fine with Contact Form 7), could you take a look at what Steven wrote? We’ll start with:
– Link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
Under NO CIRCUMSTANCES may you ask for a login to a user’s site on these forums. That’s a hard NO and NEVER.
Hi @lewiswordpress
We haven’t heard from you for almost three weeks, so I’m going to go ahead and close this ticket for now. However, if you’d still need our help or if you have any other questions, please feel welcome to share those here. We’d be happy to assist.
