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Fatal Error on Website (2 posts)

  1. timothy_clarke
    Member
    Posted 7 months ago #

    Fatal Error on Website: I run a WordPress website for a client http://www.ogegroup.com.au/ . I have been away and recently went to check it and have been left with the below message. I am the only one who has access to the WordPress site. When I left the site a couple of weeks ago it was working fine. Very unsure of where to go from here. Can someone help me?

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    Warning: require_once(/home/ogegroup/public_html/wp-config.php): failed to open stream: Permission denied in /home/ogegroup/public_html/wp-load.php on line 29

    Fatal error: require_once(): Failed opening required '/home/ogegroup/public_html/wp-config.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/ogegroup/public_html/wp-load.php on line 29
    -

  2. Tara
    Member
    Posted 7 months ago #

    Fatal error in the output generally indicates either: (1) your theme doesn't like your version of WordPress (2) you have a plugin that doesn't like your version of WordPress (3) or you have an incomplete install/upgrade.

    Try a few basic troubleshooting steps:

    - Try deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can't get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    - If that does not resolve the issue, try switching to the unedited default, core-bundled Theme (such as Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue. If you don't have access to your admin area, you can switch to the default theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    - If above steps do not resolve the issue, try resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    - If all the above steps do not resolve the issue, try MANUALLY re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    - running the upgrade manually via wp-admin/upgrade.php
    - BTW, if you haven't already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. It's a great safety net.

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