Support » Fixing WordPress » Fatal Error on Upgrade

  • Resolved CLASS1


    On auto update of my site from 4.5.4 to V 4.6.1, I got this return error:
    Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 79 bytes) in /data/20/3/159/5/3159983/user/3527141/htdocs/wordpress1/wp-includes/wp-db.php on line 1837

    Now, I cannot even log in to to WP Log In page for my site. It just shows the above error.
    However, the site is still there, which is:

    Does anyone know what I can do? Do I need to totally uninstall WP and re-install?

    Thank you.

    • This topic was modified 3 years, 5 months ago by CLASS1.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steve Stern


    Support Team Volunteer

    Thanks Steve, however even trying to log in to WP on a new computer with 8 GB of memory, I still cannot log in and just get the same error. Although I was on the old XP low memory computer when I was trying to do the upgrade.

    Moderator Steve Stern


    Support Team Volunteer

    It has nothing to do with the memory on your computer; this is a server-side setting for WordPress.

    As @sterndata said, its not your PC’s memory its the server’s memory, contact your web-host about this 😀

    Thank you Steve. I looked at your links. Will call my host to see if they can increase the php.ini file memory.

    Hi Steve:
    My host sent me instructions on how to add the memory to my ftp files. It works great now.
    Here is how I did it for others on the forum:

    Step 1:Connect via FTP to your hosting package’s primary FTP account.

    Step 2: Navigate to the /cgi-bin folder and determine if you have a file there called php.ini. If you do, please download it to your computer for editing.

    Step 3: Once the file is downloaded open it with Notepad on a PC or TextEdit on a Mac. If the file did not exist create a new file and save it with the file name php.ini (must be lowercase).

    Step 4: Add the below lines of code to the file and save it.

    memory_limit = 64M
    output_buffering = 2048

    Step 5: Upload the saved file to the FTP server and place it in the /cgi-bin fodler.

    Step 6: Navigate to the /cgi-bin/.php folder and locate the php.ini.coalesced file and delete it.

    Step 7: Browse to any PHP enable page on your site and the new settings will be enabled.

    Moderator Steve Stern


    Support Team Volunteer

    Keep in mind that method may be specific to your host.

Viewing 7 replies - 1 through 7 (of 7 total)
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