Fatal error on return from PayPal and blank page on return from Stripe checkout

  • Resolved mkrajeev

    (@mkrajeev)


    4 years, 8 months ago

    Hi

    We’re facing the same error on our donation form which we’re trying to set up here: https://egmh.org/donations/donation-form. Currently, we have enabled only PayPal Sandbox for testing purposes but ran into this issue while testing. You can view the error screenshot here – https://ibb.co/s2PxRYH.

    On the other hand, we’re getting a blank page on return from Stripe checkout page as you can view here – https://ibb.co/DpLP1Wd.

    The test payments seem to be go through as we’re getting confirmation emails too but the payment confirmation pages have above issues which need to be addressed before we can switch to the live mode for payment gateways.

    Could you please help with above issues?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    4 years, 8 months ago

    Hi there,

    This is a known issue in version 2.9.2, which we are tracking here: https://feedback.givewp.com/bug-reports/p/upgrading-givewp-should-not-break-and-display-errors-related-to-the-migrationsru

    Our team is on this, and will update that issue there.

    One thing to note is that if you are on a production site, you should turn off the display of errors like this. The procedure is outlined on that feedback post.

    Thanks!

    (note that I am marking this as resolved here because it is being handled at the above link now.)

    Thread Starter mkrajeev

    (@mkrajeev)

    4 years, 8 months ago

    Hi @benmeredithgmailcom

    Appreciate your prompt response.

    We turned off the error display. The errors are not displayed now but there is no success message displayed as well. It just keeps showing the loading icon. Please refer this screenshot – https://ibb.co/KD9xc1Y.

    Do you suggest that we use any previous version of the plugin? If yes, from where we can download it?

    Thanks

    Thread Starter mkrajeev

    (@mkrajeev)

    4 years, 8 months ago

    The problem is sorted now. The labels were missing for some of the custom form fields we had created in the donation which seem to be throwing some exception. After defining those labels, the confirmation page is displaying the receipt.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Fatal error on return from PayPal and blank page on return from Stripe checkout’ is closed to new replies.