“Fatal error” on mobile only

  • Resolved martinaeco

    (@martinaeco)


    6 years, 8 months ago

    Hi all,

    I made some changes to my homepage and it works fine on desktop. However, when trying to visit my site from mobile, I get the following error:

    Fatal error: Class ‘rs’ not found in /web/htdocs/www.3p-translation.com/home/wp-content/plugins/multiup-core/vc_extend/slider-testimonial.php on line 30

    To be honest I’m not familiar with PHP so I don’t really know how to fix this issue. I’ve read that similar problems are usually associated with plugins and that uninstalling and reinstalling the plugin should fixed the problem. However, I have tried to do so but it didn’t work.

    Thank you!

    • This topic was modified 6 years, 8 months ago by martinaeco.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    6 years, 8 months ago

    – Your “multiup-core” plugin seems to be the error.

    – If you have access to your Dashboard’s Plugins page, try deleting it.

    – If you don’t have access to your Dashboard’s Appearance page, use FTP/ SFTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required).

    Thread Starter martinaeco

    (@martinaeco)

    6 years, 8 months ago

    Thanks t- p. Deleting the plugin causes a general malfunction in my website, I guess it’s a mandatory plugin for my theme. As I wrote, I tried deleting and reinstalling it, but had no success in solving my problem. I’ve had similar problems in the past where one plugin would shut down the whole website, but never on mobile only.

    Michael

    (@alchymyth)

    6 years, 8 months ago

    have you tried to contact the theme’s author for help?

    Thread Starter martinaeco

    (@martinaeco)

    6 years, 8 months ago

    I have but no reply yet, and I want to fix this ASAP

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years, 8 months ago

    I guess it’s a mandatory plugin for my theme

    I have but no reply yet, and I want to fix this ASAP

    That’s good, but we can’t help you here with that if it’s a theme issue.

    For pro or commercial product support please contact the author directly on their site.

    https://themeforest.net/item/multi-purpose-wordpress-theme-multiup/12728534/support

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

Viewing 5 replies - 1 through 5 (of 5 total)
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