Title: Fatal Error: NEED FIX Last modified: June 4, 2018 --- # Fatal Error: NEED FIX * [anewsense](https://wordpress.org/support/users/anewsense/) * (@anewsense) * [7 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-need-fix/) * You can see the fatal error when you try to access the site nouveautycoon.com– this occurred when i bought a new theme from envato markets and uploaded it. * How do i go about fixing this? I’m not that techy or knowledgeable so please do respond as if you are explaining to a child. Thanks * Regards, anewsense * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-need-fix%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Thread Starter [anewsense](https://wordpress.org/support/users/anewsense/) * (@anewsense) * [7 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-need-fix/#post-10363341) * If for whatever reason you cannot access the site here is the error code: * Fatal error: Uncaught Error: Class ‘td_config_helper’ not found in /homepages/ 7/d680526825/htdocs/clickandbuilds/nouveautycoon/wp-content/plugins/td-social- counter/td-social-counter.php:82 Stack trace: #0 /homepages/7/d680526825/htdocs/ clickandbuilds/nouveautycoon/wp-includes/class-wp-hook.php(286): td_social_counter_plugin- >hook_td_global_after(”) #1 /homepages/7/d680526825/htdocs/clickandbuilds/nouveautycoon/ wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /homepages/ 7/d680526825/htdocs/clickandbuilds/nouveautycoon/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /homepages/7/d680526825/htdocs/clickandbuilds/nouveautycoon/ wp-content/themes/ionMag/includes/wp_booster/td_wp_booster_functions.php(30): do_action(‘td_global_after’) #4 /homepages/7/d680526825/htdocs/clickandbuilds/ nouveautycoon/wp-content/themes/ionMag/functions.php(20): require_once(‘/homepages/ 7/d6…’) #5 /homepages/7/d680526825/htdocs/clickandbuilds/nouveautycoon/wp-settings. php(426): include(‘/homepages/7/d6…’) #6 /h in /homepages/7/d680526825/htdocs/ clickandbuilds/nouveautycoon/wp-content/plugins/td-social-counter/td-social-counter. php on line 82 * Thread Starter [anewsense](https://wordpress.org/support/users/anewsense/) * (@anewsense) * [7 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-need-fix/#post-10363349) * I don’t particularly want to completely reset the site, i have done alot of work on it with a ton of blog posts that i cannot lose and have not been backed up. * Thread Starter [anewsense](https://wordpress.org/support/users/anewsense/) * (@anewsense) * [7 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-need-fix/#post-10363399) * i removed the ‘/plugins/td-social-counter/td-social-counter’ plugin and got this next fatal error. * wp booster error: td_api_base::mark_used_on_page : a component with the ID: td_config_helper is not set. /homepages/7/d680526825/htdocs/clickandbuilds/nouveautycoon/ wp-content/themes/ionMag/includes/wp_booster/td_api.php * wp booster error: Missing parameter: ‘file’ /homepages/7/d680526825/htdocs/clickandbuilds/ nouveautycoon/wp-content/themes/ionMag/includes/wp_booster/td_autoload_classes. php Fatal error: Uncaught Error: Class ‘td_config_helper’ not found in /homepages/ 7/d680526825/htdocs/clickandbuilds/nouveautycoon/wp-content/plugins/td-composer/ includes/tdc_map.php:86 Stack trace: #0 /homepages/7/d680526825/htdocs/clickandbuilds/ nouveautycoon/wp-content/plugins/td-composer/includes/tdc_main.php(32): require_once()# 1 /homepages/7/d680526825/htdocs/clickandbuilds/nouveautycoon/wp-content/plugins/ td-composer/td-composer.php(64): require_once(‘/homepages/7/d6…’) #2 /homepages/ 7/d680526825/htdocs/clickandbuilds/nouveautycoon/wp-includes/class-wp-hook.php( 286): tdc_plugin_init(”) #3 /homepages/7/d680526825/htdocs/clickandbuilds/nouveautycoon/ wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #4 /homepages/ 7/d680526825/htdocs/clickandbuilds/nouveautycoon/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #5 /homepages/7/d680526825/htdocs/clickandbuilds/nouveautycoon/ wp-content/themes/ionMag/includes/wp_booster/td_wp_booster_functions.php(198): do_action(‘td_wp_booster_l…’) #6 /homepa in /homepages/7/d680526825/htdocs/clickandbuilds/ nouveautycoon/wp-content/plugins/td-composer/includes/tdc_map.php on line 86 * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [7 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-need-fix/#post-10363483) * Try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)( no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause. * If that does not resolve the issue, access your server via [SFTP or FTP](https://codex.wordpress.org/FTP_Clients), or a file manager in your hosting account’s control panel, navigate to `/wp-content/ themes/` and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue ( theme functions can interfere like plugins). * Alternately, if you can install plugins, install [Health Check](https://wordpress.org/plugins/health-check/). On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, **without affecting normal visitors to your site**. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Fatal Error: NEED FIX’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 4 replies * 2 participants * Last reply from: [t-p](https://wordpress.org/support/users/t-p/) * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-need-fix/#post-10363483) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics