Support » Fixing WordPress » Fatal Error Message from any action

  • Resolved rachael1111

    (@rachael1111)


    Receiving the message:
    Fatal error: Cannot redeclare class Facebook in /home/content/80/4768480/html/theyayornay/wp-content/plugins/wordsocial/inc/facebook/facebook.php on line 93

    I am unable to delete or deactivate the Wordsocial plug-in because anytime I press any link or option it takes me to this error page. What can I do?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Josh

    (@josh401)

    Moderator and Editor Customizer

    Use FTP or your hosting providers CPanel to access your file directories.

    Browser to /wp-content/plugins and delete the folder wordsocial.

    This will delete the plugin, and allow you access to your admin panel.

    rachael1111

    (@rachael1111)

    Please forgive my ignorance but I don’t know how to use FTP or the CPanel to access my file directories in WordPress. Usually I would use the Editor function but it gives me the same error message.

    Josh

    (@josh401)

    Moderator and Editor Customizer

    Yeah, you won’t be able to use any of the wordpress links or features until you get rid of that offending code.

    If you are a novice, I would suggest calling your hosting provider, and have them walk you through the steps I gave you above.

    Tell them you would like to know how to access your CPanel, and how to manage files from the CPanel.

    rachael1111

    (@rachael1111)

    Thanks for following up. Unfortunately, WordPress won’t help me unless I pay for an upgrade. I can’t export the blog to gain FTP access because the export tool also gives me the fatal error message! I’m totally stuck. Any other suggestions?

    Josh

    (@josh401)

    Moderator and Editor Customizer

    Unfortunately, WordPress won’t help me unless I pay for an upgrade.

    Are you using a self-hosted wordpress.org website or are you using a wordpress.com hosted site?

    rachael1111

    (@rachael1111)

    It’s hosted by GoDaddy

    Josh

    (@josh401)

    Moderator and Editor Customizer

    Right. So call GoDaddy, and ask them how you access your CPanel.

    Tell you what, do you have a login username and password for your godaddy account?

    rachael1111

    (@rachael1111)

    Now I do! It took awhile to get from the owner of the site. I am just an editor. What should I do now?

Viewing 8 replies - 1 through 8 (of 8 total)
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