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Fatal Error message (7 posts)

  1. jaiwarren
    Member
    Posted 2 years ago #

    I get this fatal error message when i try to log in: Fatal error: Class 'Genesis_Admin_Boxes' not found in /home/content/69/8337669/html/wp-content/plugins/genesis-simple-hooks/admin.php on line 13 Website is still live but can't access Dashboard.

  2. Mark Senff
    Member
    Posted 2 years ago #

    FTP into your site and rename the directory genesis-simple-hooks in the /wp-content/plugins directory -- that should make the error go away get you back in the site.

    As for why this error occurs in the first place, you'd better ask for support at StudioPress.

  3. jaiwarren
    Member
    Posted 2 years ago #

    This is a site I'm just becoming familiar with. And I'm not sure how to FTP into this site. Any recommendations?

  4. Mark Senff
    Member
    Posted 2 years ago #

  5. jaiwarren
    Member
    Posted 2 years ago #

    If I don't have access to the host's control panel is there any other way to make the error go away? Thanks for your help Senff.

  6. Mark Senff
    Member
    Posted 2 years ago #

    Not really. A plugin is causing a problem, so you'll need to disable it in order to eliminate the problem.

    Since you can't log in to your admin, or you can't access the files through FTP, I can't think of anything else. You may want to contact the host and ask for help.

  7. jaiwarren
    Member
    Posted 2 years ago #

    Thank you... Kinda knew that's what needed to be done.

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