Title: Fatal Error Install
Last modified: August 31, 2016

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# Fatal Error Install

 *  Resolved [brandsimaging](https://wordpress.org/support/users/brandsimaging/)
 * (@brandsimaging)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-install/)
 * Hey guys,
 * So, I purchased the pro version today – Downloaded and installed. It installed
   fine but activating it is another story.
 * I am receiving this error when I install: Parse error: syntax error, unexpected
   end of file in /nas/content/live/brandsimaging/wp-content/plugins/portfolio-gallery/
   portfolio-gallery.php on line 1383
 * We are using a theme called Red Shark, and the free version had 0 issues working
   for us.
 * Any help would be appreciated.
 * [https://wordpress.org/plugins/portfolio-gallery/](https://wordpress.org/plugins/portfolio-gallery/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/)
 * (@huge-it-support-1)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-install/#post-7046346)
 * Hello brandsimaging,
    As you are a pro version user, please contact with the 
   developers via this email [info@huge-it.com](https://wordpress.org/support/topic/fatal-error-install/info@huge-it.com?output_format=md)
   and they will send you zip file.
 *  [bjbowen](https://wordpress.org/support/users/bjbowen/)
 * (@bjbowen)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-install/#post-7046367)
 * I am having the same problem. I have sent a request through the website support
   form and have emailed yet have not gotten a response. Please review the questions
   and specifics that I sent through the website yesterday and let me know what 
   to do.
 * I love the potential of this plugin… if I can get it to work, it’s exactly what
   I needed! Thank you!
 *  Thread Starter [brandsimaging](https://wordpress.org/support/users/brandsimaging/)
 * (@brandsimaging)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-install/#post-7046378)
 * I already emailed them, its just the support is rather slow to get back to me.
   Ugh.
 * Good luck, Bj! I think that their file must be corrupt or unfinished and there’s
   nothing I can do until it’s fixed as crappy as it is to say.
 *  Thread Starter [brandsimaging](https://wordpress.org/support/users/brandsimaging/)
 * (@brandsimaging)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-install/#post-7046389)
 * So because the support for this plugin, is so absolutely AWFUL and slow – even
   for PAID customers, I decided to reach out to a few programmers for advice.
 * We decided to run the PHP file giving me problems, through an authenticator, 
   and lo and behold we found the following errors:
 * Results
    Error: There are 3 more closing parenthesis ‘)’ found This count is 
   unaware if parenthesis are inside of a string Error: There is 1 more closing 
   curly braces ‘}’ found This count is unaware if curly braces are inside of a 
   string Error: There are 4 more opening brackets ‘[‘ found This count is unaware
   if brackets are inside of a string PHP Syntax Check: Parse error: syntax error,
   unexpected end of file in your code on line 1270 PHP Syntax Check: Errors parsing
   your code
 * This is complete negligence on the end of the programmers and I am absolutely
   FURIOUS.
 *  [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/)
 * (@huge-it-support-1)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-install/#post-7046411)
 * Dear users, the support team have answered your emails.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Fatal Error Install’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/portfolio-gallery_eb4c4e.svg)
 * [Portfolio Gallery - Photo Gallery](https://wordpress.org/plugins/portfolio-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/portfolio-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/portfolio-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/portfolio-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/portfolio-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/portfolio-gallery/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-install/#post-7046411)
 * Status: resolved