Support » Plugin: Random Banner » Fatal error in my website since I installed this plugin

  • Hi

    I installed this plugin 30 min ago and since everything is blocked, I can’t do anything. I’m having this fatal error:

    Fatal error: Call to undefined method wpdb::get_col_length() in /usr/home/josefina.fr/web/wp-content/plugins/random-banner/include/update/upgrade.php on line 19

    Can you help me please?

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author M A Vinoth Kumar

    (@vinoth06)

    Hi Josefinabags,

    Please wait let me check and update it now

    Plugin Author M A Vinoth Kumar

    (@vinoth06)

    Hi Josefinabags,

    Can you please share your WordPress Version. As this plugin is compatible from WordPress 4.2 greater.

    To make your website back, you can delete the plugin from FTP, so that your website will be live.

    Please let me know if you have any trouble.

    Thanks

    Thread Starter josefinabags

    (@josefinabags)

    Thank you very much for your super quick answer!

    Thread Starter josefinabags

    (@josefinabags)

    ok, I don’t have this version of WP

    Thread Starter josefinabags

    (@josefinabags)

    As I’m not developper. Could you please explain me how I can delete the plugin? How do I go to FTP?

    Thank you

    Plugin Author M A Vinoth Kumar

    (@vinoth06)

    Can you please use chat service in buffercode.com ?

    Plugin Author M A Vinoth Kumar

    (@vinoth06)

    Use FTP like filezilla
    Navigate to
    josefina.fr/web/wp-content/plugins/ and delete the Random Banner folder

    Use Control Panel like Parallel Plesk and Cpanel to delete the folder in
    josefina.fr/web/wp-content/plugins/ delete Random Banner folder

    Kindly change the rating of this post 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Fatal error in my website since I installed this plugin’ is closed to new replies.