Fatal Error I cannot access!! Pls hLp Me (4 posts)

  1. akanightporter
    Posted 3 years ago #

    I cannot access my site after installing visitor maps plugin by Mike Chalis? no one can access it and I have no way of reaching the dashboard or even deleting the entire site and starting fresh?

    all I see is this :-

    Fatal error: error traversing GeoLite City database file - perhaps it is corrupt? Try reinstalling it. in D:\Hosting\8792408\html\wp-content\plugins\visitor-maps\include-whos-online-geoip.php on line 454

    Please advise on what to do?

    I host with godaddy? 1st mistake im sure....happy to re-host with wordpress if this can be resolved.

  2. Mike Challis
    Posted 3 years ago #

    The geoip database is 30Meg.
    Your server probably does not have enough free memory to run the geoip database.

    You can FTP to your wordpress plugins directory and delete the /visitor-maps/ folder. This will remove the plugin and the geoip database.

  3. akanightporter
    Posted 3 years ago #

    Thank you Mike, as always your service and support is legendary. I used the visitor map option for over a year and after re-hosting with godaddy I had to reload all the widgets. This is the result. Not enough space eh?

    Im going to switch to blue host and hopefully have a trouble free life. Also i think its long over due that I send you a donation for all your work and support with the plugin over the years.

    I look forward to seeing my red dots again soon.



  4. akanightporter
    Posted 3 years ago #

    I did exactly as you said and the site is now up and running again......once again thank you mike.


    its probably the easiest fix you've ever assisted and im looking like a serious green horn....


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