Fatal error – allowed memory help

  • harmon3y

    (@harmon3y)


    8 years, 3 months ago

    Hi Guys,

    So I am getting this fatal error

    “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 131550 bytes) in /home/lizakanbi/public_html/wp-includes/shortcodes.php on line 223

    I read in a previous post to do this

    if it helps…

    For a quick fix with crazydomains create the php.ini file in the wp-admin folder and add this code as is.

    memory_limit = 128M
    upload_max_filesize = 10M
    post_max_size = 10M

    This will allow you to upload files up to 10mb in size

    BUT problem is I don’t know how to and the person who helped build my site is not around and I am launching on Monday! Please send instructions if possible!

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    8 years, 3 months ago

    Hi harmon3y!

    Try deactivating all your plugins first to see if that helps resolve the issue. If you do not have access to your admin area you can try using an FTP program, or your host’s file manager, to rename the plugins folder and that will deactivate all the plugins.

    Thread Starter harmon3y

    (@harmon3y)

    8 years, 3 months ago

    Thanks Jose.

    Will deactivating the plugins make me lose the settings etc? or will everything be automatically restored? I do have access to the admin area.

    Do I just press deactivate plugins under the plugin section and then activate again later?

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    8 years, 3 months ago

    Do I just press deactivate plugins under the plugin section and then activate again later

    Yes. This is done so that we can determine what plugin is causing this issue. All those settings are saved to the database so you won’t be losing any of those settings.

Viewing 3 replies - 1 through 3 (of 3 total)
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