Title: Fatal Error (E_ERROR): Call to undefined function icl_xml2array()
Last modified: August 17, 2017

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# Fatal Error (E_ERROR): Call to undefined function icl_xml2array()

 *  Resolved [Willem Eelman PM](https://wordpress.org/support/users/willem-eelman-pm/)
 * (@willem-eelman-pm)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-e_error-call-to-undefined-function-icl_xml2array/)
 * We are using a automatic backup service on a multi-site, and we are experiencing
   difficulties. Everytime our backup service tries to connect to the connection
   plugin on our website, it displays an error.
 * Fatal Error (E_ERROR): Call to undefined function icl_xml2array() occurred in
   wp-content/plugins/woocommerce-multilingual/inc/class-wcml-dependencies.php on
   line 244. Please make sure that your website is accessible.
 * Already had support from the backup service, and they told me to de-activate 
   all plugins and activate one by one untill this error occurs. I did, and it occurs
   when I activate Woocommerce Multilingual. As the error syntax also shows.
 * Any idea on how I can solve this? Only way to succesfully backup is to deactivate
   the Woocommerce multilingual plugin, and that’s not really optimal for website
   uptime.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-e_error-call-to-undefined-function-icl_xml2array%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [George Botsev](https://wordpress.org/support/users/botzev/)
 * (@botzev)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-e_error-call-to-undefined-function-icl_xml2array/#post-9417164)
 * Hello,
    Can you give me more information about the backup service that you are
   using? What exactly are you using for backup? Before I offer any possible solution,
   I need to get to the bottom of the problem and in an ideal case – to have it 
   reproduced locally. This is why I need more details on how I can reproduce this
   issue so that we fix this not only for you by hacking the code but to fix it 
   permanently.

Viewing 1 replies (of 1 total)

The topic ‘Fatal Error (E_ERROR): Call to undefined function icl_xml2array()’ is
closed to new replies.

 * ![](https://ps.w.org/woocommerce-multilingual/assets/icon-256x256.png?rev=2937122)
 * [WPML Multilingual & Multicurrency for WooCommerce](https://wordpress.org/plugins/woocommerce-multilingual/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-multilingual/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-multilingual/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-multilingual/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-multilingual/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-multilingual/reviews/)

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * 1 reply
 * 2 participants
 * Last reply from: [George Botsev](https://wordpress.org/support/users/botzev/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/fatal-error-e_error-call-to-undefined-function-icl_xml2array/#post-9417164)
 * Status: resolved