Support » Plugin: Wholesale Prices for WooCommerce by Wholesale Suite » fatal error crashing site (Uncaught Error: Call to a member function getTimesta)

  • Resolved Delta Systems

    (@deltasystemsgroup)


    Hello,

    Found that our site is crashing with a fatal error due to the woocommerce-wholesale-prices plugin. I have included the trace below.

    Initial guess is that the code for checking for acfw and/or creating a note in the admin about that plugin is causing a fatal error for the site? I made sure to install and activate https://wordpress.org/plugins/advanced-coupons-for-woocommerce-free/ with the same fatal error.

    Is happening in 1.13 and the previous version. Is happening in 5.6 and 5.5. Just kind of started over the evening and it’s been several weeks since we performed any updates.

    PHP Fatal error: Uncaught Error: Call to a member function getTimestamp() on string in /var/www/vhosts/*************/httpdocs/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Notes/DataStore.php:139
    Stack trace:
    #0 /var/www/vhosts/*************/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(179): Automattic\WooCommerce\Admin\Notes\DataStore->update()
    #1 /var/www/vhosts/*************/httpdocs/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php(216): WC_Data_Store->update()
    #2 /var/www/vhosts/*************/httpdocs/wp-content/plugins/woocommerce-wholesale-prices/includes/wc-admin-notes/class-wwp-install-acfw.php(157): WC_Data->save()
    #3 /var/www/vhosts/*************/httpdocs/wp-includes/class-wp-hook.php(287): WWP_Install_ACFW->dismiss_install_acfwf_note()
    #4 /var/www/vhosts/*************/httpdocs/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters()
    #5 /var/www/vhosts/*************/httpdocs/wp-includes/plugin.php(478): WP_Hook->do_acti in /var/www/vhosts/*************/httpdocs/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Notes/DataStore.php on line 139

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Fauzan Azizie

    (@fauzanade)

    Hi @deltasystemsgroup,

    It would be great if you could send me all the information from the WooCommerce->System Status page. There’s a little button there that will let you copy and paste it to me:

    https://snipboard.io/eOc7jD.jpg

    Thread Starter Delta Systems

    (@deltasystemsgroup)

    
    ### WordPress Environment ###
    
    WordPress address (URL): **********
    Site address (URL): **********
    WC Version: 4.8.0
    REST API Version: ✔ 4.8.0
    WC Blocks Version: ✔ 3.8.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.7.3
    Log Directory Writable: ✔
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.18.0
    PHP Version: 7.4.12
    PHP Post Max Size: 512 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 6000
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.12-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.8.0
    WC Database Prefix: wp_
    Total Database Size: 7656.52MB
    Database Data Size: 4122.52MB
    Database Index Size: 3534.00MB
    wp_woocommerce_sessions: Data: 26.08MB + Index: 1.08MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 34.56MB + Index: 10.52MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 256.78MB + Index: 235.48MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_gpi_summary_snapshots: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_term_taxonomy: Data: 0.44MB + Index: 0.44MB + Engine InnoDB
    wp_usermeta: Data: 367.91MB + Index: 339.83MB + Engine InnoDB
    wp_users: Data: 21.55MB + Index: 21.45MB + Engine InnoDB
    wp_wcextraflatrate_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wcextraflatrate_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wcextraflatrate_user_zone: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wcpdf_invoice_number: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 8.52MB + Index: 7.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 22.55MB + Index: 18.59MB + Engine InnoDB
    wp_wc_order_stats: Data: 11.36MB + Index: 10.45MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 1.52MB + Index: 1.00MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.03MB + Index: 0.09MB + Engine InnoDB
    wp_wfconfig: Data: 2.34MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 41.58MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 2.02MB + Index: 1.19MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 13.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 1.02MB + Index: 0.25MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 1.02MB + Index: 0.11MB + Engine InnoDB
    wp_wftrafficrates: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
    wp_wps_hit: Data: 548.00MB + Index: 1610.63MB + Engine InnoDB
    wp_wps_index: Data: 36.08MB + Index: 41.14MB + Engine InnoDB
    wp_wps_key: Data: 1.50MB + Index: 1.45MB + Engine InnoDB
    wp_wps_object_term: Data: 5.41MB + Index: 12.55MB + Engine InnoDB
    wp_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_wps_query: Data: 15.55MB + Index: 17.55MB + Engine InnoDB
    wp_wps_uri: Data: 252.80MB + Index: 120.00MB + Engine InnoDB
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    wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 17.55MB + Index: 13.22MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_prominent_words: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 4.45MB + Index: 3.88MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 13.50MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    _pods_field: 3
    _pods_pod: 2
    attachment: 6569
    custom_css: 1
    customize_changeset: 10
    jetpack_migration: 2
    manufacture_rebate: 8
    nav_menu_item: 78
    oembed_cache: 13
    page: 16
    post: 37
    product: 3875
    product_variation: 1639
    revision: 665
    seedprod: 1
    shop_coupon: 15
    shop_order: 151263
    shop_order_refund: 35
    wc_afrsm: 12
    wc_conditional_fee: 8
    wcp_ruleset: 1
    woo_discount: 11
    woo_discount_cart: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (43) ###
    
    WP Sheet Editor - WooCommerce Orders Pro: by WP Sheet Editor – 1.2.7 – Installed version not tested with active version of WooCommerce 4.0
    a3 Lazy Load: by a3rev Software – 2.4.2
    AddToAny Share Buttons: by AddToAny – 1.7.42
    Admin CSS MU: by Arun Basil Lal – 2.5
    Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.3.4 – Installed version not tested with active version of WooCommerce 4.0
    Advanced Flat Rate Shipping For WooCommerce (Premium): by theDotstore – 3.7.2 – Installed version not tested with active version of WooCommerce 4.0
    Akismet Anti-Spam: by Automattic – 4.1.7
    Contact Form 7 Google Analytics Intelligence: by LevelTen – 1.1.2
    Cloudflare: by Cloudflare
    Inc. – 3.8.7
    
    Conditional Payments for WooCommerce: by Lauri Karisola / WooElements.com – 2.2.2 – Installed version not tested with active version of WooCommerce 4.0
    Contact Form 7: by Takayuki Miyoshi – 5.3.2
    CIO Custom Fields Importer Pro: by <a href="http://vipp.com.au">VisualData</a> – 1.3.1
    Delta WooCommerce Notice: by Delta Systems Group – 1.0.0 – Installed version not tested with active version of WooCommerce 4.0
    Drip for WooCommerce: by Drip – 1.1.1 – Installed version not tested with active version of WooCommerce 4.0
    Product Sales Report Pro for WooCommerce: by Aspen Grove Studios – 2.1.26 – Installed version not tested with active version of WooCommerce 4.0
    IgniteWoo Updater: by IgniteWoo.com – 3.0.2
    Kirki Customizer Framework: by David Vongries – 3.1.6
    Pods - Custom Content Types and Fields: by Pods Framework Team – 2.7.24
    Pods - Custom Content Types and Fields: by Pods Framework Team – 2.7.24
    Redirection: by John Godley – 4.9.2
    Search By SKU - for Woocommerce: by Unroll Digital – 0.7.1 – Installed version not tested with active version of WooCommerce 4.0
    SendGrid: by SendGrid – 1.11.8
    Vantiv WooCommerce Gateway: by Radial Studios – 2.1.0 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Cash On Pickup: by Marian Kadanka – 1.6 – Installed version not tested with active version of WooCommerce 4.0
    Woo Discount Rules: by Flycart Technologies LLP – 2.3.3 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce - Minimum/Maximum Quantities: by WPElitePlugins – 2.0.5 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Conditional Product Fees for Checkout Pro: by Multidots – 1.2.7 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.8.11 – Installed version not tested with active version of WooCommerce 4.0
    Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.2 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.0 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.7.3 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Product Search: by itthinx – 3.4.0 – Installed version not tested with active version of WooCommerce 4.0
    Woocommerce Products Per Page: by Jeroen Sormani – 1.2.6 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Shipment Tracking: by WooCommerce – 1.6.26 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Stock Updater: by Delta Systems – 1.3.0 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce: by Automattic – 4.8.0
    Wordfence Security: by Wordfence – 7.4.14
    Yoast SEO Premium: by Team Yoast – 15.5
    WP All Export Pro: by Soflyy – 1.6.3
    WP All Import Pro: by Soflyy – 4.6.5
    Yoast SEO: WooCommerce: by Team Yoast – 13.7 – Installed version not tested with active version of WooCommerce 4.0
    Yoast Test Helper: by Team Yoast – 1.11
    
    ### Inactive Plugins (6) ###
    
    Hello Dolly: by Matt Mullenweg – 1.7.2
    WooCommerce Cart Stock Reducer: by James Golovich – 3.30 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Checkout Add-Ons: by SkyVerge – 2.5.0 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Wholesale Prices: by Rymera Web Co – 1.13 – Installed version not tested with active version of WooCommerce 4.0
    WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.5 – Installed version not tested with active version of WooCommerce 4.0
    WP Sheet Editor - WooCommerce Products (Premium): by WP Sheet Editor – 1.5.7 – Installed version not tested with active version of WooCommerce 4.0
    
    ### Dropin Plugins (2) ###
    
    db-error.php: db-error.php
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (3) ###
    
    tripointhosting-loadbalancer-cookie: by Byron DeLaMatre –
    tripointhosting-security: by Byron DeLaMatre –
    tripointhosting-ssl-verify: by Byron DeLaMatre –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    simple (simple-2)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #4 - /shop/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: #7 - /my-account/
    Terms and conditions: #119723 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: **********
    Version: 999.999.999 (Tyche v1.0.11)
    Author URL: **********
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: tyche/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
    tyche/woocommerce/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0
    tyche/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.6.0
    tyche/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.7.0
    tyche/woocommerce/emails/plain/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.7.0
    tyche/woocommerce/global/sidebar.php
    tyche/woocommerce/loop/add-to-cart.php version 3.0.0 is out of date. The core version is 3.3.0
    tyche/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 3.4.0
    tyche/woocommerce/single-product/add-to-cart/grouped.php version 3.0.7 is out of date. The core version is 4.0.0
    tyche/woocommerce/single-product/add-to-cart/simple.php version 3.0.0 is out of date. The core version is 3.4.0
    tyche/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.0.0 is out of date. The core version is 3.4.0
    tyche/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
    tyche/woocommerce/single-product.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2020-12-21 07:29:06 -0600
    Newest: 2020-12-21 07:29:06 -0600
    
    Complete: 251,710
    Oldest: 2020-11-21 07:32:50 -0600
    Newest: 2020-12-22 07:31:48 -0600
    
    Failed: 29
    Oldest: 2019-12-20 07:44:49 -0600
    Newest: 2020-11-17 11:14:57 -0600
    
    

    Hello @fauzanade, Any update on this error?

    Plugin Support Fauzan Azizie

    (@fauzanade)

    Hi @deltasystemsgroup @powdervalleyinc,

    From the system report, I couldn’t find anything suspicious immediately. Could you please send us a temporary admin login via our contact form here: https://wholesalesuiteplugin.com/support/support-request-form/

    We’ll check it from there.

    Thread Starter Delta Systems

    (@deltasystemsgroup)

    Submitted

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