Support » Fixing WordPress » Fatal Error: can't access anything

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    I have to take my eyes away from the computer now. Website is http://www.smallbones.ca
    I’ll check back in the morning. I sure hope someone can help me (and thank-you if you do)!

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    @bowlofcherries: That’s an error with the W3 Total Cache plugin. There’s a much better cache plugin called WP Super Cache. Deactivate and delete W3TC and try Super Cache; it should work fine at inmotionhosting.com

    Thank-you!

    Now…at InMotionHosting, I’ve found the w3-total-cache in the control panel: public_html: wp-content: plugins. It has six folders in it. Do I simply delete all of them?

    Then I should be able to get into my site admin & find & upload Super Cache?

    Obviously, I don’t know anything about this & I’m afraid of doing the wrong thing.

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    Read http://codex.wordpress.org/Managing_Plugins on how to correctly add and delete plugins from the dashboard, not through the file mamanger at the host.

    I can’t get into the Dashboard (or anything else)!

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    OK, then you have to delete the whole w3-total-cache folder from inmotion.

    Okay, I’ve deleted the folder. I still can’t get in…maybe it takes a few minutes?

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    Rename the whole plugins folder to old-plugins.

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    And disable Cloudflare in inmotion, if there is way to do that.

    Renamed plugins file to old-plugins — still nothing. Can’t find Cloudflare anywhere, but just noticed that there are other w3tc in wpcontent folder (not in plugins folder). One is called simply w3tc and the other is w3tc-config. Should I delete them, too? Should I delete everything I can find that is w3tc?

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    The only warning I see now is W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/smallb14/public_html/wp-content/advanced-cache.php.

    So delete that one file. But also delete the other w3tc folders, because they’re in the wrong place.

    Woo-hoo! It told me to remove a couple of other things as well, which I did, and I’m finally in! Thank-you so much! 🙂

    So, all I need to do now is install WP Super Cache?

    Thank-you, thank-you!

    Notice that W3 Total Cache actually has a slightly higher rating than Super Cache, but I’ll definitely install Super Cache if that’s still your recommendation.

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    W3TC is buggy – obviously – and isn’t updated as often. Super Cache has over 4 million downloads and is maintained by Automattic, the parent company of WordPress.

Viewing 15 replies - 1 through 15 (of 16 total)
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