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[info] fatal error, blank screen - how to fix (33 posts)

  1. OptArt
    Member
    Posted 1 year ago #

    Most common reason for such error is too old PHP version.

    What is required version?
    since ~year we ask for 5.3 or higher. Since Jigoshop 1.9 we start using functions that are available only in PHP 5.3 and higher to make code even better and faster.

    How to update

    • Check your hosting admin panel. Usually there is option to upgrade PHP
    • Contact your hosting provider. They should be able to upgrade fast.

    What if it doesn't help?
    Please send us your problem description straight to support@jigoshop.com and we'll try to help you as soon as possible.

    https://wordpress.org/plugins/jigoshop/

  2. Visser Labs
    Member
    Posted 1 year ago #

    Hi optart, can you add a notice to the WordPress Administration or PHP error log indicating the above if an old version of PHP is detected.

  3. OptArt
    Member
    Posted 1 year ago #

    Hi @Visser Labs,
    Not sure what you mean - it's written in plugin requirements. Do you have example of plugin doing what you have in mind?

  4. Visser Labs
    Member
    Posted 1 year ago #

    Assume that Plugin users don't check the Plugin requirements let alone know what version of PHP they are using on their hosting server.

    http://i.imgur.com/BMyT0Rc.jpg

    The Need help? link goes to a Help document on the Jigoshop site explaining how to update PHP. :)

  5. OptArt
    Member
    Posted 1 year ago #

    thanks for suggestion, we'll definitely upgrade that section, probably in next major release

  6. Jigoshop Support - Michael
    Member
    Plugin Author

    Posted 1 year ago #

    Another possible fix is to deactivate Jigoshop, Remove the plugin from server entirely and upload the new version via FTP.

  7. ccwadsworth
    Member
    Posted 1 year ago #

    Just updated my PHP to 5.4 and uploaded the plugin via FTP - received this error:
    Parse error: syntax error, unexpected T_STRING in /home/content/20/8111120/html/wp-content/plugins/jigoshop/plugins/jigoshop-web-optimization-system/jigoshop-web-optimization.php on line 32

    Any suggestions??
    Thank you!

  8. ccwadsworth
    Member
    Posted 1 year ago #

    Could you provide me with a link to the previous version? None of my product pages are working... Thank you.

  9. OptArt
    Member
    Posted 1 year ago #

    @ccwadsworth - can you try 5.3? (however 5.4 should be fine as well)
    Are you sure it's updated? (phpinfo() would show the version)
    all old version are listed here: http://wordpress.org/plugins/jigoshop/developers/

  10. ccwadsworth
    Member
    Posted 1 year ago #

    Hi OptArt - thanks for the response. I've received an email from your support staff that 5.4 has some issues with the plugin too. I have installed the earlier version and the shop is back up. I think I will wait until the 5.4 issues have been addressed rather than going back down to 5.3. Thank you for your follow-up. I appreciate it.

  11. OptArt
    Member
    Posted 1 year ago #

    yes it seems that there is some issue with 5.4 for now - we are investigating it

  12. duronchavis
    Member
    Posted 1 year ago #

    Good afternoon I am experiencing this error with 5.3.10 installed on my server. From what I read it is also affect by the theme you have installed? Can you please explain the theme conflicts?

    As i installed I did notice that none of the database settings were saving.

  13. Breinbrouwsels
    Member
    Posted 1 year ago #

    After updating to 1.10 I made some small modifications to some files like 'frontend.css, archive-product and template functions'. It all works fine. But wen I remove the buttons from the products page by inactivate 'after_shop_loop' by using '/* and */' on line 37 from 'template_actions.php' this gives me a white screen. It's OK again when I put the original file instead. So I have to use buttons on the products page for now to let the shop work. Can I change this? Maybe the PHP issue is not only the victim:)

  14. Breinbrouwsels
    Member
    Posted 1 year ago #

    This is the info the system gives me:
    PHP Version: 5.4.28
    MySQL Version: 5.5.37
    Web Server Info: Apache/2

  15. Jigoshop Support - Marcin
    Member
    Posted 1 year ago #

    Hi Breinbrouwsels,
    we'd need to see your modification to check it out
    you can hide button by css or deactivate only button action instead of removing whole "after_Shop_loop"

  16. Breinbrouwsels
    Member
    Posted 1 year ago #

    I did not remove the whole sentence. Only deactivate line 37 in 'jigoshop_template_actions.php'. This deactivation possibly causes the white screen.

  17. Breinbrouwsels
    Member
    Posted 1 year ago #

    Sorry, but I think the errors have nothing to do with the modifications I described. Updating one of my other websites gave the notification that Jigoshop needs at least 64MB and my system has 256MB (huh?). After F5 I get a white screen again. So I am back to 1.9.6

  18. Breinbrouwsels
    Member
    Posted 1 year ago #

    Updat 1.10.2 gives still the same message:
    Error! Jigoshop requires at least 64M of memory! Your system currently has: 256M.

    System info:(other host)
    PHP Version: 5.3.27
    MySQL Version: 5.5.34
    Web Server Info: Apache/2

    PHP Memory Limit: 256M
    PHP Post Max Size: 20MB
    PHP Upload Max File Size: 20MB

    WordPress Memory Limit: 40MB

  19. Jigoshop Support - Marcin
    Member
    Posted 1 year ago #

    Hi Breinbrouwsels,
    with 1.10.2 it should be only error message with everything working fine. This version has lot of improvements and bugfixes so I'd suggest not worrying about message that will be fixed in next update and using 1.10.2

  20. Breinbrouwsels
    Member
    Posted 1 year ago #

    Maybe I found something in jigoshop_template_actions.php on the last line (59) . At the end some codes are missing: ');

  21. Breinbrouwsels
    Member
    Posted 1 year ago #

    Thes are the error messages I receive:
    1.
    'Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/********/domains/*********/public_html/wp-content/plugins/jigoshop/jigoshop_template_actions.php:1) in /home/*******/domains/********/public_html/wp-content/plugins/jigoshop/classes/jigoshop_session.class.php on line 22'

    2.
    'Parse error: syntax error, unexpected T_ENCAPSED_AND_WHITESPACE in /home/*******/domains/********/public_html/wp-content/plugins/jigoshop/jigoshop_template_actions.php on line 59'

  22. Jigoshop Support - Marcin
    Member
    Posted 1 year ago #

    Hi Breinbrouwsels,
    Do you get it with original jigoshop files or after your modifications?
    If with original files - please contact us via support@jigoshop.com with your system info.

  23. Jigoshop Support - Amadeusz
    Member
    Posted 1 year ago #

    Hello @Breinbrouwsels,

    Unfortunately I am unable to reproduce your issue - file you tell causes errors is not even modified from 1.9 series. Moreover - I checked it and the file is properly formatted (no syntax errors), I even commented out the code you want to comment - and everything is still OK.

    For the future - if you want to remove some hooks use remove_action() like:

    remove_action('jigoshop_after_shop_loop_item_title', 'jigoshop_template_loop_price', 10, 2);

    in your theme functions.php

    If you want me to debug it on your instance - please send admin account credentials and FTP access to support@jigoshop.com

  24. Breinbrouwsels
    Member
    Posted 1 year ago #

    With the original files it works. Only one error message:
    Error! Jigoshop requires at least 64M of memory! Your system currently has: 256M.

    I made a stupid move to use the modified files of 1.10 for 1.10.2
    I will try it again with the right files.

  25. Breinbrouwsels
    Member
    Posted 1 year ago #

    I did it and it works fine!
    Tx Amadeusz for the remove_action tip.
    Tx guys, keep the good work going!

    Ask me if you have any question about this.

  26. Breinbrouwsels
    Member
    Posted 1 year ago #

    The error message stays however:
    Error! Jigoshop requires at least 64M of memory! Your system currently has: 256M

  27. Jigoshop Support - Michael
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Breinbrouwsels,

    Version 1.10.3 just released about 2 hours ago and takes the Error message away.

  28. Breinbrouwsels
    Member
    Posted 1 year ago #

    Thank you, Michael, it all works fine now!

  29. Lacomb
    Member
    Posted 1 year ago #

    I have been unable to update since version 1.9.5 as each time I try my website just returns a blank screen. I am using PHP version 5.4. Anyone still having issues upgrading to the latest version of Jigoshop?

  30. Jigoshop Support - Marcin
    Member
    Posted 1 year ago #

    possible reason of issues under 5.4: https://www.jigoshop.com/documentation/issues-jigoshop-running-php-5-4/ - please check out if it's none of these
    please check reason of blank screen (if you don't know where to look for it - ask your hosting provider for exact php error)

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