Support » Plugin: OpenTickets Community Edition » Fatal error: Allowed memory… when Open Tickets activated

  • Resolved bllamas

    (@bllamas)


    Hi! We have used the “OpenTickets Community Edition” plugin before and it worked perfect.

    But this week we had to deactivate the plugin because it was the cause of an error in our webpage.

    It’s not possible to load the page (only the spanish version shows a mistake, the english version of the web works without any problem).

    This is the message:

    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 131072 bytes) in /homepages/22/d605690855/htdocs/***our-web-page***/wp-content/plugins/woocommerce/includes/api/v2/class-wc-rest-orders-v2-controller.php on line 1526

    It appears when you try to acces the shop or a product category page. When we deactivate your plugin, everything works fine again.

    Any ideas on what is happening?

    Thanks.-

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author quadshot

    (@quadshot)

    Hello @bllamas,

    Thank you for reaching out!

    You hosting company allocates a default amount of memory to your site in order to run multiple applications efficiently. When your WordPress code requires more memory than the default allocated memory, you see this fatal error.

    Check with your hosting company to see is they will adjust the allocated memory for you or if you have the ability to do this yourself.

    Once the allocated memory is adjusted you should no longer see the error when you activate OpenTickets.

    If you have any additional questions about this concern, please contact us at info@quadshot.com

    I have not used this plugin before and I am unable to activate it. When I try, I get this error:

    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 32768 bytes) followed by the file location and file name.

    I have set my memory size to 256M (WP LIMIT: 256 MB). I am running PHP 7.2.16, WP Version 5.1.1. This did not help.

    Any help would be appreciated.

    • This reply was modified 1 year, 11 months ago by spotlightconsulting. Reason: Provide addional information
Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Fatal error: Allowed memory… when Open Tickets activated’ is closed to new replies.