Support » Plugin: Cloudinary – Image and Video Optimization, Manipulation, and Delivery » Fatal error after upgrading to v.2.3

  • After upgrading to v.2.3. the plugin crashes websites when it is activated.

    Fatal error: Call to undefined function Cloudinary\wp_get_original_image_path() in /home/…/public_html/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/php/class-sync.php on line 290

    WP version 4.9.15
    PHPv 5.6.32

    How to downgrade to previous version? Or fix the error?

Viewing 1 replies (of 1 total)
  • Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @dragon18

    Thank you for contacting us.

    On Line 290, as mentioned in your log, the code is trying to get the original path from WordPress and it seems we are not able to get it.

    In order to be able to further investigate the issue you’re experiencing, may I kindly ask you to provide me with the following details:

    • WordPress version
    • Cloudinary Plugin’s version
    • The theme that you use and its version
    • A full list of all other plugins that you have installed on your environment
    • Page builders that you actively use

    Once provided, we will take a deeper look into it on our end, trying to reproduce the issue to better understand the root cause for it.

    Looking forward to your update.

    Thanks,
    Loic

Viewing 1 replies (of 1 total)
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